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VEVOR Telescoping Ladder Aluminum Extension Step 12.5 ft Multi-purpose Portable

Customer Reviews for VEVOR Telescoping Ladder Aluminum Extension Step 12.5 ft Multi-purpose Portable

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Rui de Matos Rui de Matos
Defective staircase
Defective staircase 1 Defective staircase 1 Defective staircase 1
Order No.26100500979612521941 a 5/102026; I complained about the condition of the shipment, including photos, on October 19, 2026; You promised a response from customer support within 24 hours, but unfortunately I have yet to receive any reply!
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are waiting for your response by support ticket #[Ticket Number 1793968250688], please reply to us ASAP. We usually reply to you within 48 hours after receiving your response.
Chapelle N. Chapelle N.
Attention ! Produit non sécuritaire!!!
Attention ! Produit non sécuritaire!!! 1
Produit dangereux apres seulement deux utilisations. L'echelle complètement déployée en montant sur la troisième marche je suis subitement decsendu au au niveau sol heureusement pour moi plus de peur que de mal. Grosse frayeur tout de meme... Les revetements plastiques en ont fait les frais.voir photos De plus l échelle ne descend pas correctement. Voir photo. Je déconseille fortement l achat de ce produit au prix ultra attractif, mais selon moi non conforme aux normes européennes. Précision, je peses 88 kg. Je rappel que l échelle atteind une hauteur de 3,20 mètres.
2 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Robert Robert
Il n’est pas très stable.
Il n’est pas très stable. Si on déplie complètement l’échelle, elle se plie beaucoup quand on monte dessus. Mais le prix est correct.
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Igor Igor
Sir
Ladder was damaged. Not a lot, but plastic on top are damaged. (Picture on attachmant) I think, that is damaged by transport company. I dont want new one, but tell your delivery guys to be a little careful.
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Morgan Morgan
Buona scala ma con qualche difetto
La scala sembra solida e ben fatta, tuttavia il metodo di apertura è quantomeno atipico in quanto si apre a partire dalla sessione più bassa a salire. Quando si chiudono i segmenti, bisogna sempre stare attenti a come si chiudono gli stessi e supportarli nella chiusura, altrimenti si rischia di farsi male perché questi, una volta sbloccati, scendono liberamente e non sono dotati di una sorta di sistema frenante che li faccia scendere gradualmente. Per il resto, sembra un buon prodotto.
0 people found this helpful
Customer Service Reply: Ciao! Apprezziamo molto che tu abbia condiviso con noi la tua esperienza di acquisto. Ci aiuta molto a migliorare. Grazie ancora per il tuo prezioso contributo!
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Giorgio Giorgio
prodotto danneggiata in origine
prodotto danneggiata in origine 3
Con mia grande sorpresa durante lo sballaggio del prodotto, subito ho scoperto che uno dei due attuatori di sblocco che ha ogni gradino non funzionava la scala rimaneva aperta solo con blocco, incapace quindi ri reggere qualsiasi peso. Reputo molto grave che manchi un processo di verifica di funzionamento prima di vendere un prodotto che ha una certa complessita funzionale come una scala telescopica.
1 people found this helpful
Customer Service Reply: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti invitiamo a controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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Carlos Alberto Santos Carlos Alberto Santos
Cristo
Bom material mas de utilização dificil e perigosa para os dedos das mãos
0 people found this helpful
Customer Service Reply: Criámos um chamado para que possa acompanhar este problema. A nossa equipa de suporte ao cliente entrará em contacto consigo por e-mail e fornecerá atualizações até que o problema seja resolvido. Por favor, verifique a sua caixa de entrada regularmente para ver as nossas mensagens.
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George George
Homeowner
From the included instructions: "6) Ladders should only be used for light work of short duration." You should heed this warning. I plan to use the ladder to enter and exit an attic crawl space, not to do any kind of work, so the ladder is OK, inexpensive, but not a bargain. When you unlock the rungs to retract the ladder you can cause the ladder above the rung you are working on to quickly collapse and trap your fingers, so watch out for that. Someone unfamiliar with this ladder might injure themselves, I would be reluctant to let anyone use this ladder without me around or to share it with others. While my review is a bit negative, the ladder is very light weight, easy to carry, and is OK for light duty, infrequent household use. I can recommend it for occasional indoor household tasks, but not for work or even DIY tasks.
0 people found this helpful
Customer Service Reply: Thank you for informing us of these worries. We’re sorry for the hassle this has brought. For additional help, go to our "Contact Us" page online, in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to resolve them quickly. We appreciate your understanding.
Mohammad Zafari Mohammad Zafari
Mr
One of the items I have received However I'm not sure about that How would be safe to use I don't know how to use it also
1 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate you sharing your feedback. Sincere apologies for any trouble this may have caused. For quick support, please reach out via our online "Contact Us" section—our after-sales team is ready to help. Thank you for your understanding.
Stephan Stephan
Most frustrating ladder ever!!!
Picking the thing up is bloody difficult! Its so annoying as yiu need to extend it fully before it locks into place. This is ridiculous
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