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VEVOR Staircase Balusters 101 Pack, 36 In Aluminum Stair Balusters, 3/4 Inch Water-Proof Round Metal Spindle Railing, Hollow Deck Railing with Rail Caps & Screws for Stairs, Porch, Patio, Matte Black

Customer Reviews for VEVOR Staircase Balusters 101 Pack, 36 In Aluminum Stair Balusters, 3/4 Inch Water-Proof Round Metal Spindle Railing, Hollow Deck Railing with Rail Caps & Screws for Stairs, Porch, Patio, Matte Black

101 PCS - 91.4 cm
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Customer Reviews

4 Out of 5
Based on 65 reviews
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65 Reviews
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Cm Cm
Rattle bad after installed
They rattle when you walk around on you deck ive installed other brands that dont do that at all but that's what you get for goong the cheap route I guess.
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sh*** Sh***
Bad quality
101 PCS - 91.4 cm
Extremely bad quality for what they advertised, you should not offer this products to contractors. I will never purchase this product again.!
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Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Dwayne Dwayne
Missing items
51 PCS - 66 cm
Brace yourself if your order doesn't come as expected. I have emailed the company several times as these as advertised as stair Balusters. I was expecting to receive the wedges required to install on stairs yet didn't receive any. After several emails this issue still remains unresolved. I had to purchase the wedges local from Kent Building supplies. The Balusters are an excellent price compared to local, but its difficult to get everything required to install if not included in the original packaging.
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Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Rocky Rocky
Contractor
51 PCS - 66 cm
Purchased the 26 inch balusters of 1 with 51 contained. Reached the end of my project and had to inform my customer that there turned out to be only 50 in the box that was said to contain the 51 needed. Contacted Vevor on chat to be told her customer team will respond to my concern in 1 to 2 business days. (Unacceptable). Will not recommend Vevor and may reconsider ever using the product any further
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Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Steven Bselis Steven Bselis
No service
101 PCS - 66 cm
No service when you ask for a refund
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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