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VEVOR Stainless Steel Kettle, 60.6 L Brewing Pot, Tri Ply Bottom for Beer, Brew Kettle Pot, Home Brewing Supplies Includes Lid, Handle, Thermometer, Ball Valve Spigot, Filter, Filter Tray

Customer Reviews for VEVOR Stainless Steel Kettle, 60.6 L Brewing Pot, Tri Ply Bottom for Beer, Brew Kettle Pot, Home Brewing Supplies Includes Lid, Handle, Thermometer, Ball Valve Spigot, Filter, Filter Tray

60.6 L 1

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Diego Diego
Capacity lower than advertised. Thermometer floods.
19 L 1
Capacity lower than advertised. Thermometer floods. 2 Capacity lower than advertised. Thermometer floods. 2 Capacity lower than advertised. Thermometer floods. 2
The kettle only fits 16.5 liters of grain+water, not 19 liters as advertised. I measured a couple times during beer batches. Also the thermometer floods if the kettle is submerged, which I discovered during cooling of my wort. Besides those issues it works ok, but I am very disappointed to have less beer than expected in my batches. Probably would not buy it again
4 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Josef Benč Josef Benč
Ing.
60.6 L 1
Hrnec protéká, email s reklamací se vrací zpět. Nekorektní jednání prodejce. NEDOPORUČUJI !!
0 people found this helpful
Customer Service Reply: Dobrý den, je nám moc líto, že vám náš produkt způsobil potíže – naprosto chápeme, jak frustrující může být porucha během používání. Chceme to pro vás co nejdříve vyřešit!
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John John
JOhn
60.6 L 1
Do not order from Vevor. "Once an order is shipped it cannot be changed" meaning there is absolutely ZERO returns or swaps. This may have been in fine print somewhere but i didn't see it prior to giving them my money. I ordered this 16gal and turns out it was way too big, wanted to swap for a 5gal, and I was actually kicked out of the chat after Carlos said "no". This was a reasonable request. Will never buy from Vevor again, that's unbelievable.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for informing us of your worries. We’re sorry for the hassle caused. For more assistance, go to our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket here for any unresolved issues—our after-sales team will work to fix things quickly. We appreciate your patience.
Tom Tom
Cuve
19 L 1
Cuve 1
Très pratique mais qualité de matériaux non conforme, une seule utilisation avec uniquement de l'eau (pour rincer) et déjà de la rouille dans tout le fond de la cuve.
2 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Nick Nick
Mr
19 L 1
Vevor was unable to deliver the kettle to my home address, on Lemnos island, Greece, twice. So they offered to me a refund and I recived it if full. The company tha collaborates with Vevor is useless. The staff was very helpfull in resolving my issue.
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

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