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VEVOR Sand Filter, 18-Inch, 40 GPM Above Inground Swimming Pool Sand Filter System, with 7-Way Multi-Port Valve, Backwash, Rinse, Recirculate, Waste, Winter, Closed Modes, for Above In Ground Pools

Customer Reviews for VEVOR Sand Filter, 18-Inch, 40 GPM Above Inground Swimming Pool Sand Filter System, with 7-Way Multi-Port Valve, Backwash, Rinse, Recirculate, Waste, Winter, Closed Modes, for Above In Ground Pools

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Douglas meyer Douglas meyer
Unsatisfied
One of the bulkhead couplings was molded wrong and will not fit standard PVC. No amount of glue or putty will solve it. Vevor support has taken 2 weeks to contact me about a replacement coupling, unfortunately they will not provide replacement parts for this item nor will they give you the option to BUY replacement or additional parts for this item. Instead they are insisting I empty 350 pounds of fresh sand out of it, disassemble the whole product and return it for a full replacement. Without reimbursement for the sand or plumbing parts that will be damaged during this process. 2 weeks to come up with an idiotic solution, when I specifically asked for a link to parts or replacement part. And I specified to them I did not was to return the whole item, did not want a refund or a full replacement on the filter, I simply need 1 coupling.
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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