Customer Reviews for VEVOR Sand Filter, 18-Inch, 40 GPM Above Inground Swimming Pool Sand Filter System, with 7-Way Multi-Port Valve, Backwash, Rinse, Recirculate, Waste, Winter, Closed Modes, for Above In Ground Pools
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One of the bulkhead couplings was molded wrong and will not fit standard PVC. No amount of glue or putty will solve it. Vevor support has taken 2 weeks to contact me about a replacement coupling, unfortunately they will not provide replacement parts for this item nor will they give you the option to BUY replacement or additional parts for this item. Instead they are insisting I empty 350 pounds of fresh sand out of it, disassemble the whole product and return it for a full replacement. Without reimbursement for the sand or plumbing parts that will be damaged during this process. 2 weeks to come up with an idiotic solution, when I specifically asked for a link to parts or replacement part. And I specified to them I did not was to return the whole item, did not want a refund or a full replacement on the filter, I simply need 1 coupling.
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