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VEVOR Roof Rack Cargo Basket, 162.6 cm x 99.1 cm x 15.2 cm Rooftop Cargo Carrier with Extension, Heavy-duty Steel 90.7 kg Capacity Universal Roof Rack Basket, Luggage Holder for SUV, Truck

Customer Reviews for VEVOR Roof Rack Cargo Basket, 162.6 cm x 99.1 cm x 15.2 cm Rooftop Cargo Carrier with Extension, Heavy-duty Steel 90.7 kg Capacity Universal Roof Rack Basket, Luggage Holder for SUV, Truck

Single Shelf 1625x990 mm

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jeff tichbourne jeff tichbourne
Hardware Subpar
Single Shelf 1625x990 mm
The bolts that hold the rack to the roof snapped on the first outting. I'm now sceptical of all hardware provided with Vevor products. The rack itself seems fine and was easy to assemble. Just don't strust their bolts and screws
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Elver González Elver González
Buen producto
Single Shelf 1625x990 mm
Muy bien el producto pero sus letras feas no me gustan y no se pueden quitar. De ahí en fuera todo lo demás bien
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para dar seguimiento a este asunto. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que se resuelva el problema. Por favor, revise su bandeja de entrada periódicamente para ver nuestros mensajes.
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gachette97 gachette97
Pratique mais rouillé intérieur
Pratique mais rouillé de l’intérieur, dommage
0 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous vous présentons nos sincères excuses pour la gêne occasionnée par le problème que vous avez rencontré. Un spécialiste a été chargé de vous contacter via le ticket d'assistance n° 464451190981632 dans un délai de 48 heures afin de vous proposer une solution adaptée. Veuillez consulter l'adresse e-mail associée à votre commande et nous répondre par ce biais.
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dc*** dc***
Low quality. Get what you pay for
Single Shelf 1625x990 mm
Not the best quality.. VEVOR in bright orange across the front is undesirable. Welds were crappy, overall not the beatbqualiry
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that our product didn't meet your expectations, and we completely understand how frustrating that can be. We've created a support ticket for your case, and our customer support team will be reaching out to you via email soon. They'll keep you updated throughout the process until the issue is resolved.Please check your inbox promptly for our messages.
Jean Pierre Jean Pierre
Panier de toit
Single Shelf 1175x915 mm
Panier de toit  3
Même pas à moi d'utilisation déjà en train de rouiller
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Tom S Tom S
Mounting hardware sits too low and hits the sun roof
The mounting bolts sit too low and interfere with the sun roof. If I had known it would hit the sunroof, I would not have purchased. I tried to submit a refund but customer support has not contacted me.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We have received your ticket regarding this issue and have been in contact with you to address your concerns. We have already provided a proposed solution via email under ticket #464229680953344 and are currently awaiting your response.Kindly check your registered email and ticket notifications and get back to us at your earliest convenience.
Ga*** Ga***
Bad product
With Bag 1300x910 mm
Bad product 1 Bad product 1
Bought it not even a month ago. Couldn't install it because some hardware is defective and now it's already rusting !! I haven't even put it yet on my car ! Support doesn't answer. KEEP OUT
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Kay Tolbert Kay Tolbert
If possible, I to return the item unable to reach anybody by phone to discuss the matter
After careful consideration and taking the time to check each piece, I have noticed that the rack that you sent me is not that of the one that was in the picture of what I ordered the brackets are entirely different and do not fit the rack on my Subaru the braces do not fit, according to the cross bars of the top of our Subaru
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
nikoslagos nikoslagos
Very disappointed
Very disappointed with the quality. The roof rack arrived scratched, with poorly aligned welds, and the extension joints have excessive play. The most concerning issue is that the rack bends noticeably with only about 5 kg of weight, which makes me seriously question its structural stability and safety. Unfortunately, the product I received does not match the quality or durability I expected from VEVOR.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Patrick Patrick
Modifications required
Single Shelf 1625x990 mm
The basket itself is good. It snaps together easily and is sturdy. My issue was with the hardware to attach it to my roof rack. The mounting hardware is not as universal as it claims. My roof rack has aero bars. The hardware by itself was not adequate to effectively secure it. I had to go to a hardware store and buy washers and nuts to make it work. The the nuts with the spindles they included broke. The plastic spindles came off all of them. Additionally, I had to bend the metal plates so the bolt fittings could reach the plates. I also added rubber strips where the large plastic pieces make contact with the rack to keep in from moving around. None of this was self-evident out of the box. It wasn't until after all of the spindles broke off the bolts during the installation that I realized the mounting hardware wasn't going to work. Otherwise, I would have returned it, but once I modified to make it work, I wasn't able to. If I'd known any of this, I wouldn't have bought it.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for letting us know your concerns. We’re sorry for the trouble this has led to. To receive more assistance, check our "Contact Us" page online, in the bottom navigation bar. Submit a ticket there for any unresolved issues—our after-sales team is standing by to help quickly. We appreciate your understanding.

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