Customer Reviews for VEVOR Retractable Side Awning, 79''x 236'' Outdoor Privacy Screen, 180g Polyester Water-proof Retractable Patio Screen, UV 30+ Room Divider Wind Screen for Patio, Backyard, Balcony, Beige

First, the shipment was late. The company did not ship the item when they originally said they would, which already put it behind schedule. Once it was finally shipped, UPS also missed loading it onto the truck one day. In total, the awning arrived about four days later than expected. And had we not been willing to spend several hours on the phone with UPS and drive over an hours each way on a Saturday, who knows when or if we would have ever gotten it! Because this was a business purchase that we needed for the weekend, we ultimately had to drive over an hour to a UPS hub on a Saturday to pick it up ourselves in order to get it in time. When we finally opened the package at our business location, we discovered that the awning housing was dented and damaged. Under normal circumstances we would have returned it, but because the shipment had already been delayed several days and we urgently needed it for our flea market setup, we had no real option other than to keep it and make do with the damaged unit. I do have photos of the damage. It’s in multiple spots. Buyers should be aware that delivery timelines may not match what is promised, and if you are relying on this for a specific event or business use, you may want to allow extra time or consider other options.