Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 25m x 1.3cm 180° Swivel Wall-Mounted

With only modest use over 2 months this reel stopped retracting the hose and it has no backup handle to rewind by hand. With a 1 year warranty, one would expect a straight path forward- NOT so. First, I was asked for a video demonstrating its malfunction. My grandson came by to make and send the video. After that, I was asked to provide another video demonstrating it's destruction to "inoperable". This is not only insulting but an unreasonable breach of warranty. If they need to validate it's dysfunction, they can pay for return shipment, as most retailers require

Broke after a year. Of course right after the warranty was up. Plastic housing where it was being held to the wall broke. Also about 6 months in the nozzle they sent with it was completely stuck on the hose. I had to cut the hose to get it off and then had to buy a hose fix kit to put a new screw end on the hose. Bottom line for the $ I would not buy again. In fact I bought a new one from Walmart for half the price. At least when it breaks I won’t feel as disappointed.

Terrible item does nott roll back the hose after 2 weeks

Terrible didn’t work brand new tried to return it they won’t refund me. Now I have a 130’ hose. They said they would refund me a partial $ amount I haven’t seen anything. Stay away from this product.

Bought 2,both had to be replaced by VEVOR. So far, 1 of the replacements broke and the other has only been used twice and I have very little faith in it to stay working. Very disappointed that VEVOR would sell these after using a lot of their other fine products.

Broken within 3 months. Now it doesnt retract. Dont recommend for anyone.

This hose is unuseful for me. It is too hard to get out. I can not use it.

Wish to return it. Does not meet expectations.

Hose Reel retracting mechanism broke after 4 months.

hose on the inside wraps went flat and greatly reduced water flow/ pressure