Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 25m x 1.3cm 180° Swivel Wall-Mounted

The handle broke within the first 5 usages.

The user did not leave any written comments.

Purchased in April 2026, used for 3-4 months and removed and stored for the winter months. This summer the hose stopped reeling in completely, about 70% and stops. We were told by customer service it is out of the warranty and that they also do not carry parts for their products. It was great, until it wasnt....so longevity and durability is not there with this product and customer servies does not stand behind the product.

Leider nach 6 Monaten kaputt. Verliert Wasser am inneren Schlauchanschluss. Leider kommt man nicht dran ohne die Trommel zu öffnen und den Wickelmechanismus zu zerstören. Sehr schade, sonst eine gute Schlauchtrommel.

Commande reçu et installation mais apprêt 4 utilisation il a cassé !

Received and installed. Tje reel is not working. I have contacted Vevor. Will see what they do

Dear Customer Support, I am writing regarding my recent purchase of Retractable Hose Reel. After using it twice this past weekend, the spring came loose and the hose is no longer retracting back inside. Could you please assist me with a repair, replacement, or warranty claim? Thank you,

cheap Chinese junk. I bought two. one for my mom and hers broke 6 months ago. one for us and it broke yesterday. of course the VEVOR warranty is up. they last about as long as the warranty. I assume you get what you pay for.

If these hose reels only last a couple of years, they simply aren’t worth the money to me. I’ve purchased quite a few of these over the years, probably six or so, and now they’re all starting to fail after only three years. One of them I left extended for too long, apparently, because it would never retract again. Another had a cheap plastic mounting bracket that broke. I have two of the 5/8-inch, 60-foot models. One was apparently an older version with a plastic bracket, while the other has a metal one. On another reel, the mechanism that guides the hose back and forth to wind it evenly has broken. Now the hose winds unevenly, bunches up, and prevents the reel from retracting properly. Don’t get me wrong, these are great products when they’re new. They’re convenient, and I really liked them. That’s why I bought so many. But I expect something like this to last at least five years, especially considering the price. Instead, here I am three years later, with roughly $600 invested in hose reels that are failing one after another. Now I’m looking at spending another $600 to replace all six. A product that works great for the first couple of years but doesn’t hold up over time isn’t a good value. I shouldn’t have to replace all my hose reels every three years. The convenience simply doesn’t justify the cost if the durability isn’t there.

pas tres solide, une fois le tuyau rempli d'eau, le support se tord. On sent qu'il manque clairement de solidité dans l'ensemble !