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VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

20 m
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Customer Reviews

4 Out of 5
Based on 3577 reviews
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3577 Reviews
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Mike Spencer Mike Spencer
Owner
Only used 1 year and is already spraying water from somewhere inside. Not the happiest to spend 120.00 and only last this long. This unit was brought in during winter also.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Dan Klosterman Dan Klosterman
Junk
I drilled holes in my brick house to mount this thing as per the directions. Opened the water valve and ran out 45 ft or so to water my new plants. I was just standing there watering when i heard the real completely unwind. First time using it and it was toast. VEVOR wants you to send video pictures and then try to wind this piece of trash back up and fit it back into its original box so YOU can send it back to them. I could hear screw rolling around inside it. You get what you pay for. They shouldbhave just sent me a new piece of junk .lol Thanks VEVOR!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Placido Ares Rodríguez Placido Ares Rodríguez
Averia
25 m
Buenos días..no recoge la manguera .. mecanismo bloqueo roto interior
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Timmy Blackstock Timmy Blackstock
Would never buy again
You pull it out and it won't go all the back in. First time using it. Would not recommend
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
John Noah John Noah
Will not rewind
Please do not buy. Do not attempt to repair yourself either
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Connor Connor
Terrible
35m
Broke within a few months, and the support has been absolutely atrocious, they take about a week to get back to you, even when a support request is marked as being urgent and they say they will reply within 48 hours, the support department is clearly understaffed
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Tim Allen Tim Allen
Owner
Last exactly one year bought it on June 10th 2025 went bad on June 10th 2026 and it won't let me upload a picture to prove it
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
JOSHUA JOSHUA
Mr
Item failed after having it for a week.. not satisfied..
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Elvis Elvis
Retractable hose
I am really disappointed I sent all that money for crap ,the hose is thin on my first use the connection that goes to spray come right off ,and it been leaking heavily. I wish I add the box to return this item all that money. I should have just went to home depot or lowe to buy a regular garden hose,I would be more pleased.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Roger hall Roger hall
Mechanic
It broke the first time I used it and it was a waste of money I refuse to pay for things that aren’t worth it
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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