Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

Had high hopes for this item based on the reviews. Clearly people don't understand what they're buying. There are two fatal flaws with the design of this product. First, they are misleading you by saying this is a 5/8" hose. It is 5/8" OUTSIDE diameter. Normally in the Unite States the size indicates the INSIDE diameter of the hose because that's what determines the amount of flow through the hose. The other fatal flaw is that the connector that you screw into a nozzle or other device is short and does not have a hex nut on it. So when you thread it in it's recessed and can't be tightened enough. More so, it spins on the hose itself making it impossible to be removed. I had to cut the hose to install a new connector which is when I realized this is not a 5/8" ID hose because the connector would not fit inside of it. Now I have a non-returnable item that is useless. This hose reel is horrible, steer clear of it.

Hose will not retract. Sent pictures no response. Should be covered under the one year warranty Buyer Beware !!

Bonjour, Cette enrouleur de tuyau a brisé au début de l'été. Je veux vous en informer. Ressort brisé à l'intérieur j'en suis certain, il ne veut plus s'enrouler si on le déroule il reste en place et on entend le ressort tourné avec le boyau et une deuxième pièces à cassé sans qu'on ne s'aperçoive qu'elle était brisée celle qui relie le boyau au centre de l'enroulement. Je vais envoyer une photo de la deuxième pièce défectueuse mais pour le ressort je ne sais pas comment faire pour réparer ça. C'est neuf et ça brise en peut de temps. Merci de faire le suivi.

Really hard to evaluate when item has never left your facility. Reason was you were out of stock & you try to push me package was lost. one of the worst poor after sales service. It has taken a month to resolve this case were you know thw realitty since first day

Only used 1 year and is already spraying water from somewhere inside. Not the happiest to spend 120.00 and only last this long. This unit was brought in during winter also.

I drilled holes in my brick house to mount this thing as per the directions. Opened the water valve and ran out 45 ft or so to water my new plants. I was just standing there watering when i heard the real completely unwind. First time using it and it was toast. VEVOR wants you to send video pictures and then try to wind this piece of trash back up and fit it back into its original box so YOU can send it back to them. I could hear screw rolling around inside it. You get what you pay for. They shouldbhave just sent me a new piece of junk .lol Thanks VEVOR!

Buenos días..no recoge la manguera .. mecanismo bloqueo roto interior

You pull it out and it won't go all the back in. First time using it. Would not recommend

Please do not buy. Do not attempt to repair yourself either

Broke within a few months, and the support has been absolutely atrocious, they take about a week to get back to you, even when a support request is marked as being urgent and they say they will reply within 48 hours, the support department is clearly understaffed