Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

Not even one month after receiving retractable hose real the outer shell of the hose is bubbled up several place even when there is no water pressure. Some of the large bubbles prevent the hose to retract some have also popped. NOT HAPPY WITH THIS PRODUCT.

I wouldn’t recommend this garden hose if you're expecting smooth automatic retraction. It seems to have a spring or tension issue — it stops retracting in multiple places and doesn’t pull the hose back properly. I contacted customer support, and they were responsive. They offered a partial refund and let me keep the item, which was a fair resolution. On the positive side, the hose construction and material quality are solid. If you don’t need the auto-retract feature to work perfectly, it might still be usable. On and off auto-retract works.

Too heavy for house mounting! Should come in different colors!

Was excited to receive the item. Unboxed it and everything looked good. Installation was pretty cut and dry. The main complaint is that there’s just not a whole lot of pressure or volume in the hose and I’m guessing it’s because it’s such a small hose in diameter. Will probably end up having to replace it.

It looks good but it leaked on first use . Contacted Vevor and they gave me some instructions on how to fix it . It’s weird that sometimes it stops leaking . Sometimes small leaks . Sometimes big leaks . I bought things from Vevor before and those had been pretty good . But this one is not . I’m tempted to return it but customer service did not give me that option . Maybe what I got is just a lemon . Over all I’m not happy with it .

Unfortunately the hose reel broke in less than two months of use, which is disappointing because it was pretty sweet up until then

Missing wall bracket shown on page 7 of the instruction manual. I have removed the Styrofoam at the bottom of the package where there were only the mounting screws and instruction manual. I previously purchased the 130 ft model but received the wrong one (65 ft) from your TikTok Store and had to returned it; which brought me to purchase it directly from the source. A bit frustrated having issues consecutively.

Had this reel for less than 3 weeks and it won't lock in place anymore. Also not very easy to pull the hose out. Very disappointed.

Fastners ineffective plastic shields don’t work well

If I could return this, I would. Find a different brand. The threads are poor, the hose is weak, and the retraction method is frustrating. We have two other brands of retractable hoses and both have been great for 4 and 3 years respectively. If this one makes it the season, I will be shocked.