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VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

20 m

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Ken Rivait Ken Rivait
Defective parts and even worse customer service Rating: ⭐☆☆☆☆
​I purchased this retractable hose reel and it arrived on time, but that’s where the positives end. During assembly, I attached the hose nozzle only to find it won't tighten—it just spins infinitely. To make matters worse, the handle is now stuck and cannot be removed. ​The "support" from VEVOR has been a joke. They promised a response within 48 hours but never followed up. Instead, I keep receiving automated emails stating my case is "resolved" and will be closed. I’ve reopened the ticket three times now, telling them it isn't fixed, only for them to send the same automated "case closed" email again. Avoid this brand unless you want to be stuck with a broken product and zero help.
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Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Prithpal Prithpal
Owner
Once you screw water nozzle, no way you can replace unless you break in pieces.
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Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jessica L Grove Jessica L Grove
Extension water hose
This is not 130 feet. It's 120 at best.
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Customer Service Reply: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
Carlos Carlos
VEVOR 115ft retractable hose reel
The reel is is nice but the hose does not seal properly against the attachment no matter how tightly you screw them on and if you try to unscrew the attachment the hose just free spins and there is nothing to grab on to in order to remove the attachment.
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Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Angie Brooks Angie Brooks
Does not compare to my Hoselink
My husband bought me the VEVOR hose reel for Christmas. It does not retract or pull out easily. The hose is not flexible at all and it makes watering difficult.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Ellis Ellis
Homeowner
This device has a weak water stream compared to other garden hoses. If water pressure is important to you, then buy 5/8 hose instead of 1/2 inch hose.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Stinkycheeks Stinkycheeks
130 foot Retractable hose reel
One good thing but several not so good of things. The length of the hose is great, but the length and size of the hose is also detrimental if you don't have the pressure and flow to push the water through such a small sized hose. I have half the pressure I normally would with a larger hose. Also, the crimped end of the hose leaks non stop (where the sprayer gets twisted on).
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Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Tom Tom
Good looking
Leaks water bad. Replaced gaskets. No help
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Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Allain dew Allain dew
Livraison
40 m
Article très bien mais vraiment dessus du temps pour le recevoir et toujours faut attendre qu'il me dise c'est tout moi qui comptait acheter une échelle si c'est pour l avoir dans 2 mois je passe
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Customer Service Reply: Nous vous prions de bien vouloir accepter nos excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus de livraison. Nous vous remercions de votre retour, qui nous aide à améliorer nos services.
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Jason Jason
Owner
I bought 3, 2 have leaked so far... Not good quality
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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