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VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

20 m
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Customer Reviews

4 Out of 5
Based on 3580 reviews
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James Shortell James Shortell
Go with the bigger one
Good quality product, just too small of a hose diameter wise. Not enough power, if I would’ve known better I would’ve got the bigger one.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
darrell darrell
Under 10 ft hose good
I have 2. One is great for over a year so ii bought another. #2. Level wind stopped working day. 3. Its weak for over 100 ft hose.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
josephpluskota josephpluskota
Quality
Needs 3/4” hose.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
David Adamson David Adamson
Not Made for farms
Great for light yard work. We have a small farm with a 70x80 paddock, and the automatic wind is not working properly. It seems that the high volume of work we use it for wears this unit out fast. The winding mechanism doesn't distribute the hose correctly. This causes the hose to wind more on one side than the other, filling up that side and stopping the auto-wind mechanism. I need to replace this unit with a manual reel. I was hopeful they made this auto winder strong enough to handle a small paddock.
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Johnny S. Johnny S.
Doesn’t fully retract but works ok
Doesn’t fully retract. Works well enough but gets tangled and doesn’t fully retract.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Colby Lewis Colby Lewis
Broken handle-no support
The handle broke within the first 5 usages.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
amariewatson amariewatson
Not durable
Purchased in April 2026, used for 3-4 months and removed and stored for the winter months. This summer the hose stopped reeling in completely, about 70% and stops. We were told by customer service it is out of the warranty and that they also do not carry parts for their products. It was great, until it wasnt....so longevity and durability is not there with this product and customer servies does not stand behind the product.
3 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Juju Juju
Trop fragile
40 m
Trop fragile 1
Commande reçu et installation mais apprêt 4 utilisation il a cassé !
0 people found this helpful
Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client a été décevante ; nous prenons vos remarques très au sérieux. Merci beaucoup de nous en avoir fait part : vos retours sont essentiels pour nous aider à corriger la situation et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par échanges d'e-mails. Nous sommes ravis que votre souci ait été pris en charge rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Scott Selinger Scott Selinger
Poor quality
Poor quality 1
Received and installed. Tje reel is not working. I have contacted Vevor. Will see what they do
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Ben H. Ben H.
Retractable Hose Reel
Retractable Hose Reel 1
Dear Customer Support, I am writing regarding my recent purchase of Retractable Hose Reel. After using it twice this past weekend, the spring came loose and the hose is no longer retracting back inside. Could you please assist me with a repair, replacement, or warranty claim? Thank you,
2 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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