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VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

35m

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3541 Reviews
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Michael Irwin Michael Irwin
Don't waste your money or time
Don't waste your money or time  1
Don't waste your money, the spring pops off and won't retract back, used less than 20 times and no way to fix it yourself
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
jason beard jason beard
Mr
Mr 1
Arrived broken from shipping. I can only get one picture to load but the inside reel is broken also.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Matt b Matt b
Save your money
Save your money  1
Just missed the return window or else this would been returned. Does not retract like it did after a month of use. It stops about 15ft from reel. Not 5/8 like it’s advertised. Once it finishes failing it will be trashed and never buying another one again. I put a 5/8 hose next to it. They are selling a 1/2 as a 5/8 hose.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jose Alfredo Calero Jose Alfredo Calero
Home owner
Home owner  1
Don't buy does not work. Problem. NON RETRIEVE HOSE AT ALL. MECHANISM FAULTY. Trying to get refound but don't waste your time trying!! I'm trying to reach out to customer service but no luck so far.
1 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Tony Tamburello Tony Tamburello
Mr.
Mr. 1 Mr. 1
Item is NOT as described, I ordered 1/2 and this hose is barely 6-7mm it's super tiny, cheap black hose, not like what was advertised. I am pretty unhappy about this purchase. I have ordered a few things from this company that I was pleased with, but this hose is pure garbage. Please refund my money so I can purchase something better. Thanks
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Mark Mark
Review
Quality is not what I expected. Everything is plastic and feel very cheap. The nozzles it comes with are absolute junk. The hose is the cheapest grade hose typically sold. I don’t see it lasting more than one season. I wish it was better because the concept is great.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Retractable hose! Retractable hose!
OWNER
I bought this because of all of the hype it was getting. It worked great until I am unable to switch out nozzles because the clamp it screws in just spins, and water does not come through the hose just runs out the bottom. This is the second Item I have purchased from Vevor directly, and have had issues. They sent me the lawn sweeper with wrong size bolts to be able to put together .I had to go out and buy bolts that worked not a big deal just an inconvenience. I have contacted customer support in regards to the hose, and still waiting for answers.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Fufufig Fufufig
Jfufjkgigi
25 m
Slangen är stenhård
0 people found this helpful
Customer Service Reply: Vi har skapat ett ärende för att du ska kunna följa upp problemet. Vår kundsupport kommer att kontakta dig via e-post och ge dig uppdateringar tills problemet är löst. Vänligen kontrollera din inkorg snarast för våra meddelanden.
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Jessica Wood Jessica Wood
Mrs.
I purchased two of these retractable hose reels and installed one. The hose will not retract all the way, the waterhose leaks where the nozzle is attached. Not that pleased with it to be honest! Complained to customer service on March 16, 2026 they will occasionally message me back but I still have not received a response as to what will be done to resolve the issue!
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
Randy Forbis Randy Forbis
Mr Forbis
Came with a bad copper fitting and leaks really bad called customer service left a message no response so I sent a email twice and no response, I would call that poor customer service at best 3 days later and still no call back and no response to email I would definitely not recommend this item
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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