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VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

35m

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Johnny Johnny
me
Got one for my wife's garden and green house install it and A week later the end of the house cam off were the sprayer is I reattached it and re crimped not sure how long it will last. Do not trust leaving it on for a long period of time other than that I enjoy the reel part seems to be ok so far but only had for a month .
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Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Perette Perette
Enrouleur d'eau
20 m
Je trouve que ses de la qualiter convenable met a revoir l'enroulement car il a beaucoup de mal a se ranger et tous le tuyau ne rentre pas donc embêtant
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Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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J. Kauffeldt J. Kauffeldt
Automatik-Schlauchtrommel 40m
40 m
Hatte Probleme mit der Automatik (hat keine automatische Aufzug- Bremse). Man sollte den Schlauch niemals unkontrolliert aufwickeln lassen. Habe den Schaden aber durch VEVOR auf Kulanz geregelt bekommen,nochmals danke.
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Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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Serg Serg
5/8 or 1/2
ordered a 5/8 inch hose from Vevor, but received a 1/2 inch instead. The product did not match the description, so I had to contact support. To their credit, they did refund part of the cost, which was appreciated. However, this is still an important issue. I recommend carefully checking everything you receive from Vevor before using it, as there can be mistakes in sizing or product details. Overall, customer service did respond, but accuracy in shipping needs improvement.
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Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Melissa Bruning Melissa Bruning
Plastic
When you pull the hose out most or all the way, and retract it the whole thing shakes so bad u til the pin comes out of the bottom. Have to be very careful, it’s only plastic
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Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Ken Ken
All plastic
Didn’t hold up very well in the sun.. plastic is breaking.
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Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jake Thomas Jake Thomas
Leaks out of the housing but seems to work fine
There is a small leak coming from the housing of the hose reel. I’m not sure where it’s coming from because I can’t disassemble it. Doesn’t seem to affect the functionality and I’m mostly happy with it. It’s just a little frustrating that it’s already leaking and I just got it.
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Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Stockman Farms Stockman Farms
Great Idea, not so great execution
Had this a few months, already won’t reel back up. It only gets used 2-3 times per week to water plants. Love the idea, just need it to work!
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Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
William Woodruff William Woodruff
Self
This seems to work okay. I thought I was purchasing the newer Version with the steel lock pin and other features and this is the older style. I was going to purchase 3 more longer units and neighbors had interest but not if I don’t know what I am actually getting.
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Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Not really Happy Not really Happy
Not really happy
The product is fine, pricing not nearly as much of an insentive as it used to be. Shipping is absolutely deplorable! I'm talking, enough to make you think long and hard about throwing vevor to the wolves and paying a few dollars more for a company who actually cares about their product being delivered on time (or at all for that matter) They use the most useless shipping companies who either don't deliver the product, or drop the product at the edge of the road rather than actualy delivering (somewhat close) to the door, or some of your product is delivered, then several days later (once you've spent the time to make a claim- then they tell you to check with your all your neighbors, family, extended family, friends, pets, aunts/uncles, old friends, or perhaps a group of turtels that may have tought about looking at what was supposed to be your delivery.....) they might give a $hit... I mean- it's really, truly bad!
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Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

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