Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Junk! Didnt even make it 4 months. Quit retracting hose.

leaking from inside … probably a hose problem ?

Didn't make the anniversary, I was pretty happy about the product. Bought it mid August last year, used for three months, put it away, bring out this May, I have to replace the spray nozzle and now the hose stucked inside the housing on the left side where the drive belt is. What a waste.

Leider nach 6 Monaten kaputt. Verliert Wasser am inneren Schlauchanschluss. Leider kommt man nicht dran ohne die Trommel zu öffnen und den Wickelmechanismus zu zerstören. Sehr schade, sonst eine gute Schlauchtrommel.

I would way rather the Costco one I got for less money this one the lid fall off and and it gets stuck putting back in

Never received item, messaged a number of times about this with no avail, said they can't do anything about it.

poor custumer services wrong item requested for exchange but never reply would be 0 star

Customer service has been horrible. I reached out because I ordered 2 hoses. One came in, the other said for me to contact vevor. I contacted vevor they said I needed to contact the shipper. I asked them if they could because I didn’t know what to ask the shipping company and I shouldn’t have to. They said they would reach out. They didn’t and not my hose was shipped back to vevor. They refunded me partially I’m still waiting for 17 dollars because they didn’t refund my sales tax or the 3 year warranty that I purchased. All in all this has been a pain from start to finish. I’ve waited days and days to hear back from there 24/7 live chat. I’m not satisfied with the product you’re selling and for the price I could have gone to Lowe’s or Home Depot and bought a brand that wasn’t going to waste my time as a customer. Lesson learned do a little digging online and you’ll see these reviews pop up. Don’t believe all the 5 star hype. The product might be fine but the customer service support is very lacking and not worth all this hassle.

The reel worked just fine but the 100' 1/2 " hose did not provide enough pressure to wash car. Pressure has not been an issue at our house ever. Bought a 65' 5/8" version that works much better but still not as much pressure as a 50' 3/4" garden hose. I guess a 3/4" hose is just too big and heavy for one of these fairly compact reels.

Never buy anything from this company.