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VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

35m
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Customer Reviews

4 Out of 5
Based on 3577 reviews
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105 Reviews
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Joseph Gallagher Joseph Gallagher
Mr
35m
Worked great for a while then tension got very weak and then the spring broke, so no way of recoiling the hose.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Connor Connor
Terrible
35m
Broke within a few months, and the support has been absolutely atrocious, they take about a week to get back to you, even when a support request is marked as being urgent and they say they will reply within 48 hours, the support department is clearly understaffed
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Zoli Zoli
Budapest
35m
Minden tömítésnél csöpög, egy ízben a műanyag ház belsejéből folyt a víz. A visszahúzó mechanizmusa csak akkor működik jól, ha legalább 15 méteres slagot kell visszahúznia és felgyorsul eléggé, hogy a lendület behúzza. Ha lassan engedem visszahúzni, akkor nem húzza vissza teljesen. Csak azért nem küldtem vissza, mert nyár van, kell a slag illetve túl nehéz becsomagolni.
0 people found this helpful
Customer Service Reply: Létrehoztunk egy jegyet, amelyben érdeklődhet a probléma elhárításáról. Ügyfélszolgálatunk e-mailben felveszi Önnel a kapcsolatot, és folyamatosan tájékoztatja Önt a probléma megoldásáról. Kérjük, mielőbb ellenőrizze a beérkező üzeneteinket a postaládájában.
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Tony Veldman Tony Veldman
Defects
35m
De haspel was binnen een maand stuk, rode niet meer op. Slang hangt nu los naast de haspel. De veer is waarschijnlijk stuk, echter nog geen 10 keer uitgeprobeerd. Helaas geen goede kwaliteit. Tony
1 people found this helpful
Customer Service Reply: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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Padraig Murray Padraig Murray
Broken spring
35m
Very disappointed, spring broke after very few uses. Now the hose won't recoil. Not fit for purpose.
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.

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