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VEVOR Retractable Garden Hose Reel, 1/2 in x 98.43 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

Customer Reviews for VEVOR Retractable Garden Hose Reel, 1/2 in x 98.43 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

30 m
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Customer Reviews

4 Out of 5
Based on 3583 reviews
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3583 Reviews
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Jerome leibert Jerome leibert
Hose real
Better make sure you buy the extended warranty. Mine already broke what we back in. Also reduces water pressure with a half inch reel would not recommend.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Joe carter Joe carter
Maint tech
I have contacted Uniuni shipping about the second shipment order under this number if you open this shipment you will see the second shipment number Track Number: UUS25A0740056555452 Track By Update: Jan 13, 2026 06:26:35 AM Track Logistcs Company: UniUni I want the package or my money back your company needs to resolve this asap
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Padraig Murray Padraig Murray
Broken spring
35m
Very disappointed, spring broke after very few uses. Now the hose won't recoil. Not fit for purpose.
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
User from USA User from USA
Very bad quality and late delivery
Flow is very weak. Materials are cheap.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Allen Allen
Broken internal spring/belt
Bought it on May. Used less than 10 times. Now, December, the internal spring/belt broken. No auto rewind at all.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Cesar Cesar
Home building
Stop reeling in. In three weeks
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Johnny Söderberg Johnny Söderberg
Mr
40 m
The hose reel arrived in a broken package and it is broken. Trying to upload images,,but guess what!!,,,the site complains about the size and format of the picture,,tho its in the specs they ask about.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
A Brown A Brown
Nice if it wasn't leaking
So I bought this back in April for my backyard, installed it on the wall, but never used. As soon as I connected, it is leaking, attempted to see what was wrong, wasn't the o rings, something else is going on inside. Called customer service, still waiting to hear back. It seems really nice, like that it swivels from side to side and can reel back without have to crank a hose reel. Price seemed decent at the time, but now that it is leaking pretty much out the box. I'm felling a type of way that I spent this amount of money on it
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
rich rich
disapointed
JUNK do not buy. Crappy product and crappy company. I bought this retractable hose reel, it lasted 4 month and now it will not retract the hose fully. I contacted the VENOR about the issue. The ad said it had a 12 month warranty. They gave me the runaround for a month and then told me that "Return & Refund/Not Working /Malfunction" they suggested that I buy local parts and find a local technician to repair it. Do not buy this product or do business with VENOR or you WILL regret it. Bad product and worst company,,, BAD BAD BAD
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Anthony Anthony
Broken
I received it broken
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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