Customer Reviews for VEVOR Pressure Washer Pump, 1" Shaft Horizontal Triplex Plunger, 4000 PSI, 4.0GPM, Replacement Power Washer Pumps Kit with Hardware, Compatible with Simpson MorFlex 40224, 40225, 40226, Santoprene

Item arrived with a faulty unloader valve that leaks and shoots water everywhere. I contacted Vevor for a replacement, as the unit has a one year warranty, and entered a ticket on 3/26 and was told they would be in touch within 48 hours. It has now been two weeks and I have several emails telling me to wait another 48 hours, and even escalated it. Still no response. Vevor clearly doesn't want to stand on their product nor warranty and I will be reporting this to the ICC (internet crimes commission) because this is just poor business.

I purchased this pump and after using it the first time it will not maintain the adjusted pressure that has been set. Once you release the gun trigger and pull the trigger again the pressure goes to 0. You need to undial the pressure valve knob and dial it back up again every time you release the trigger. The company keeps telling me they've turned my problem over to another team to resolve my issue but now it's been a month with no satisfaction. I finally just filed a dispute with my credit card company.

The pump was very easy to unbox, and I was initially impressed with what arrived. Installation was straightforward—I removed the four bolts from the old pump, swapped it out, and the new pump fit perfectly and bolted right into place. Unfortunately, after starting it up, it only ran for about five minutes. It then lost pressure and began making a loud squealing noise. I believe something internally failed. I understand that defects can happen, and my first thought was simply to contact the company for a replacement. However, the customer service experience has been extremely frustrating. I have spent an unreasonable amount of time dealing with their bot system and have been unable to get a real person to respond or assist me with the issue. At this point, I am no longer interested in a replacement and am requesting a full refund. I will be purchasing a replacement pump elsewhere. Very disappointed with both the product failure and the lack of customer support. ⭐☆☆☆☆

Waste of time and mony pump plunger bolt snapped in 10 min worn thread really disappointed

The way the machine is packaged leads to it being very prone to get hit during transport, and the package isn't labeled as fragile.

It does not come with the hose hook up like in the picture, and costumer service is not helping quick enough, it is through email, no way to talk to anyone I took a picture with my phone and it won’t upload either

Pump works but makes a grinding noise at high pressure/ rpm. Customer support said they'd review and get back to me, then didn't. 3 times. Finally they claimed it was my water supply (80 psi on a 3/4 hose not that they asked) Had good luck with their products before but not this time.

I haven't received the product.

Clicked on the 1 inch shaft when the order went through it switched to the three-quarter inch shaft. This thing is useless. I can’t get it to fit over the shaft and they say it’s my fault.

There isn’t a negative to rate this company/transaction. Never received the item, got the run around when emailing this scam of a company. Never again! Be smart, don’t order from this company!!! 🤬🤬🤬