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VEVOR Pop Up Canopy Tent Outdoor Gazebo Tent 304.8 x 304.8cm with Sidewalls & Bag White

Customer Reviews for VEVOR Pop Up Canopy Tent Outdoor Gazebo Tent 304.8 x 304.8cm with Sidewalls & Bag White

White 3.048x3.048x3.20 m

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Ne*** Ne***
Terrible Product and Customer Support
White 3.048x6.096x3.20m
Terrible Product and Customer Support 1 Terrible Product and Customer Support 1
Bought this July 2025 to use for 3 fall markets and is complete garbage. Difficult to get up, when clicking in the top supports the pegs that click in get stuck and twisted inside the pole and need to dig out with a pocket knife. Then opened for the first fall 2026 market and a roof pole snapped, then 2 more on the next market for a total of 3 poles snapped within 5 total uses. We have also been using tents for years so are aware of how to set up and take down properly. Contacted vevor for support but because its technically just past the 12 month warranty got zero support just "too bad, past the warranty date". Terrible product. Terrible customer service. Spend the money and get a Crown Shades tent. We have a 10x10 Crown Shades and the quality is amazing but decided to 'save' a few bucks and get this one for our 10x20 set up. Now have wasted $600.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
luca.celon luca.celon
Struttura metallica scadente
White 2.95x2.95x2.63 m(With Windows)
Struttura metallica scadente 1 Struttura metallica scadente 1
Dopo 1 mese la struttura ha ceduto in 2 punti. Il materiale metallico è molto scadente e troverei giusto che mi inviate un nuovo telaio
2 people found this helpful
Customer Service Reply: Abbiamo ricevuto la vostra segnalazione relativa a questo problema. Il nostro team di assistenza clienti prenderà in carico la questione entro 24 ore e continuerà a seguirvi fino alla completa risoluzione del problema. Vi invitiamo a controllare le risposte alla segnalazione e le notifiche via e-mail.
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sn*** sn***
I won’t recommend to buy
White 5.9x2.96x2.65 m(With Windows)
We request for return as we find difficult to pop and also doesn’t like fabric of tent. But VEVOR is asking video . What video we can give of poor fabric and pop up difficulty. We will never buy again any product as they don’t have good return policy.
0 people found this helpful
Abdalhamed Alnahar Abdalhamed Alnahar
Grey 3.048x3.048x3.20 m
The user did not leave any written comments.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to leave a review. We noticed that no additional comments were included. If you need any assistance with your order or have any questions, please visit our Contact Us page, which you can find in the bottom navigation bar of our website. Submit a ticket for any unresolved issues, and our after-sales team will be happy to assist you as quickly as possible.
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D DELORT D DELORT
le systeme de fixation
White 5.9x2.96x2.65 m(With Windows)
montage de la tonnelle seul pratiquement impossible si on veux la durabilité du produit , système pour attacher la toile du toit et des murs par Craft , inefficace ,de simple lanière serai plus efficace . en cas de vent pour les murs grande difficultés a rester en place . notice en anglais et pas sur qu'elle corresponde a mon produit . déçu du produit va très mal vieillir
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe de service client vous contactera par e-mail et vous tiendra informé(e) de l'évolution de la situation jusqu'à ce que le problème soit résolu. Nous vous invitons à consulter régulièrement votre boîte de réception pour prendre connaissance de nos messages.
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paul paul
Produit à éviter
White 2.95x2.95x2.63 m(With Windows)
Très mauvaise qualité. Je suis un client régulier de vevor et jusqu'à l'achat de ce produit j'ai toujours été content de la qualité des produits. Ce produit est à éviter. Il s'est complètement cassé (structure) à la première grosse pluie (sans vent) et à la première utilisation. Une poche s'est formée et toute la structure s'est affaissée avec certains éléments en alu qui se sont cassés en deux. Heureusement que cela n'a pas abimé ma voiture qui été garée en dessous.
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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plow8888 plow8888
Pop up tent
White 2.95x2.95x2.63 m(With Windows)
Unfortunately this came with a bent leg and when I tried to straighten it, it broke.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that your order arrived in an unexpected condition, and we completely understand how disappointing and frustrating this must be.We've created a support ticket for your case, and our customer support team will be reaching out to you via email shortly. They'll keep you updated throughout the resolution process and work with you until the issue has been fully resolved.Please keep an eye on your inbox and check your email regularly for our messages.Thank you for your patience and understanding. We appreciate the opportunity to make this right.
John Zakariassen John Zakariassen
Very disappointed with Vevor quality control
White 5.9x2.96x2.65 m(With Windows)
This is the second canopy I have ordered from Vevor. Unfortunately, they do not have a good quality control. I received a product that appears to have been return to them and was then sent to me as new. It had small burn holes many spots that were scratched and weakened the material in the cover. I would like a replacement cover sent to me. If not, I will return and stop doing business with Vevor and will encourage others to do so.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
nk*** nk***
Weak Frame
White 3.048x6.096x3.20m
A plastic piece broke the first time we set it up. Customer service was great about sending a replacement and new canopy since the exposed rough metal tore the fabric. Second time we were putting it up the metal cross bars tore and tent is now useless.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Jo*** Jo***
håller inte från far till son.
White 2.95x2.95x2.63 m(With Windows)
ramen och taket verkar ok. pinnarna som man ska fästa tältet i marken är leksaker, fick använda pinnar från ett gammalt festivaltält. en del av kardborrbanden på väggarna gav upp stort sett genast. höll vår fest men skulle inte köpa igen.
0 people found this helpful
Customer Service Reply: Vi har skapat ett ärende för att du ska kunna följa upp problemet. Vår kundsupport kommer att kontakta dig via e-post och ge dig uppdateringar tills problemet är löst. Vänligen kontrollera din inkorg snarast för våra meddelanden.
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