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VEVOR 304.8 x 304.8 cm Pop Up Canopy Tent, Outdoor Patio Gazebo Tent with Removable Sidewalls and Wheeled Bag, UV Resistant Waterproof Instant Gazebo Shelter for Party, Garden, Backyard, Blue

Customer Reviews for VEVOR 304.8 x 304.8 cm Pop Up Canopy Tent, Outdoor Patio Gazebo Tent with Removable Sidewalls and Wheeled Bag, UV Resistant Waterproof Instant Gazebo Shelter for Party, Garden, Backyard, Blue

Blue 3x3 m

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GENEIVEVE GENEIVEVE
DIDN'T HOLD UP - SUPPORT POLES COLLAPSED
White 3x3 m
CANOPY DID NOT HOLD UP OVER WINTER. WAS UP FOR 2 MONTHS. 🚫 THE FRAME SUPPORT POLES LET GO. DID NOT WITHSTAND WIND IN A PROTECTED AREA & WAS TIED DOWN SECURELY. 🚫 I LIKED THE HEAVY DUTY THICK CLEAR WALLS & TENT --.BUT SUPPORT FRAME POLES WEAK. -- wouldn't let me post photo --
0 people found this helpful
Elemam: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jardin Jardin
Pas top
Black 3x3 m
Les attache tensions corde désagrège en peu de temps plastic transparent au tour déchiré avec un peu de vent attache scratch arraché aussi bref servi une saison printemps fin septembre en bref je suis dessus de mon achat
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Nicholas Nicholas
Mr
White 3x3 m
The fabric has lasted only 6 months, not recommended
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ana Ana
Livraison non conforme
Blue 3x3 m
Tonnelle livrée avec des petits trous et erreur sur la couleur. Impossible de vous joindre pour prévenir des non-conformités. Bref vous faites peur 😧
0 people found this helpful
Customer Service Reply: Bonjour, nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut engendrer. Nous souhaitons résoudre ce problème rapidement ! Nous vous contacterons par e-mail. Veuillez consulter votre boîte de réception.
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Nav Singh Nav Singh
Avoid the 4 wall option
White 3x3 m
3 of the walls are all one piece, not 4 individual walls. That's not obvious from the listing. Inconvenient to use the 3 walls and limits flexible ways to use it. You're better off getting no walls, and buying them individually. It would be cheaper that way also.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Chris Chris
Piece of crap
Blue 3x3 m
Honestly it has been the worse experience ever. Canopy came damaged and vevor wouldn’t fix it. I had pictures of it right out of the box and they didn’t care. Also 2 of the Velcro straps ripped and it was missing two of them. I was offered a partial refund but it for sure is not worth the money or hassle. Vevor has no phone number and their email response takes forever.
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Laignel Laignel
Tonnelle 3mx3m
Black 3x3 m
Tonnelle 3mx3m  1 Tonnelle 3mx3m  1 Tonnelle 3mx3m  1 Tonnelle 3mx3m  1
Ma tonelle a que 6mois servie une fois le 1er mai trou qui se sont former dans la toile du toit coutures déplorable jai contacter le service client ils me propose 20e de dédommagement je demande une nouvelle toile de ce fait ils me propose 45e pour faire les réparations franchement déçu de leur reponse et de la qualite de cette tonelle
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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Barbara turner Barbara turner
Bad experience
White 3x3 m
Bad experience  1 Bad experience  1 Bad experience  1
This is my first purchase from this company. The commercial pop up tent came damaged. As soon as we opened the box you see that one of the poles has a dent in it I contact VEVOR through chat and explain everything, including sending pictures, after I’m finished the agent tells ask ne if I’m returning because the box was damaged!!!!!! I never said anything about he box. Very bad customer service.
2 people found this helpful
Absolutely worthless Absolutely worthless
Absolutely worthless
Black 3x3 m
Absolutely worthless I planned to use this at the market, when i got it ,i openned it and found the top had a tear in it The more i checked the quality the more i knew i could not keep this tent Cheap, fasteners and sidewall are completely made in plastic Then comes the fun part. Trying to return it and get a refund,it took me more than 2 weeks and countless emails, They don't whant it back they offer compromises *&%?&*?% Finally got a refund and got to keep the piece of thrash. Whent to the market once with it and when i got one of the poles up the locking pin broke so no tent Learn from me it's free lol
3 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
saucier michel saucier michel
cliennt
White 3x3 m
toile dégradé rapidement au soleil après quelques mois soleil vous pouvez passer votre doigt a travers la toile sans effort.la toile déchire donc très facilement pour ne plus être utilisable.compte pas utiliser le produit une été. Il reste pas cette durée et il ne vende pas de toile de remplacement.Achat a éviter du a la faible durée de vie de la toile.
1 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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