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VEVOR Pop Up Canopy, 10 x 20 FT Instant Canopy Portable Gazebo with 3 Sidewalls & 2 Ventilated Windows, Height Adjustable Pop-Up Outdoor Shelter Tent for Events, Patio, Backyard, Party, Parking

Customer Reviews for VEVOR Pop Up Canopy, 10 x 20 FT Instant Canopy Portable Gazebo with 3 Sidewalls & 2 Ventilated Windows, Height Adjustable Pop-Up Outdoor Shelter Tent for Events, Patio, Backyard, Party, Parking

White 5.9x2.96x2.65 m(With Windows)

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ma*** ma***
Très fragile
White 2.95x2.95x2.63 m(With Windows)
Très fragile  1
1 coup de vent et la tonnelle est hors d’usage
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Julie Julie
Disappointed
White 3.048x3.048x3.20 m
Disappointed  1
I received my tent with several parts broken and I’m extremely disappointed. I’ve contacted customer service and have been sending messages back and forth. Three weeks ago, they told me they were carefully reviewing my request, and I’m still waiting. Nothing has been done. I do not recommend this company to anyone.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Maria jose Aroca Mora Maria jose Aroca Mora
Devolucion
Grey 3.048x3.048x3.20 m
Buenas el servicio de vevor es fatal quiero hace una devolución y es imposible, no volveré a comprar con ellos jsmss y por supuesto ni lo recomendaría GRACIAS UN SALUDO
1 people found this helpful
Customer Service Reply: ¡Hola! Lamentamos mucho que su experiencia con nuestro servicio posventa y atención al cliente haya sido decepcionante, y tomamos sus comentarios muy en serio. Le agradecemos enormemente que nos lo haya comentado; su opinión es fundamental para ayudarnos a solucionar este problema y mejorar. Hemos notado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya resuelto con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
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onuagesucre onuagesucre
Mauvaise toile
White 3.048x3.048x3.20 m
Toile qui se déchire au bout d'un ans service après vente impossible
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Patman Patman
Research before you buy
White 3.048x6.096x3.20m
I purchased this 20 x 10 tent because it looked good and the price was great. Unfortunately, the quality is not good. I've now used it 5 times and each time, a different part breaks. I've had 3 cross-rails on the frame break, one of the feet break off, and one of the hooks on the canopy break off. I havent even used it in high winds. I ended purchasing a much better quality tent from a better brand. I will keep the canopy and the sidewalks but I will through out the frame because it is garbage. This purchase was a waste of money and Vevor products are normally good quality. I would avoid this tent at all costs and purchase something better.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Christian Christian
Schlechte Qualität, schlechter Kontakt
Grey 3.048x3.048x3.20 m
Ich weiss, für den Preis kann man nicht viel erwarten aber, wenn das Produkt eine Beschreibung hat und mit Bildern beworben wird, sollte es zumindest annähernd der Realität entsprechend sein. In Wirklichkeit sind die Seitenwände so dünn das man durchsehen kann. Ein ganz klein wenig Wind reicht aus das die Wände sich unfassbar hin und her bewegen, aber auch gleich mit einer riesen Geräuschkulisse. Die Wände können nicht richtig gespannt werden. Erster Support Kontakt.... Fehlanzeige...zweiter Versuch steht noch die Antwort aus. Keine Kaufempfehlung.....
1 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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DS DS
Vevor Pop up canopy tent
White 2.95x2.95x2.63 m(With Windows)
Great idea, but it has no locking pins when fully setup. You cannot secure it to hold its shape. I would not recommend this tent to anyone.
1 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Njd Njd
Pathetic product - DO NOT BUY
White 2.95x2.95x2.63 m(With Windows)
Faulty product. Will not stay uprite - safety hazard. Hit the person helping me on the head causing an injury. Vevor refused to collect the product. Vevor requested to “just throw it in the trash” Informed this isn’t possible due to the size / weight of the product. Pathetic customer services
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Tanesha Tanesha
Don’t recommend
White 2.95x2.95x2.63 m(With Windows)
I wouldn’t recommend this product to anyone it is very cheaply made, Velcro tore off in low winds making the walling no good.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Marg Marg
Owner
White 3.048x3.048x3.20 m
Owner 3
The tent is adequate, with quality commensurate with the price. However, the carry-bag zipper broke upon first use. This is an issue because it is a heavy tent for one person to manage - the wheeled bag functioning well is a necessity. Also, the sand-bags split when 3/4 filled with sand, so not durable enough for purpose either.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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