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VEVOR Pop Up Canopy, 10 x 20 FT Instant Canopy Portable Gazebo with 3 Sidewalls & 2 Ventilated Windows, Height Adjustable Pop-Up Outdoor Shelter Tent for Events, Patio, Backyard, Party, Parking

Customer Reviews for VEVOR Pop Up Canopy, 10 x 20 FT Instant Canopy Portable Gazebo with 3 Sidewalls & 2 Ventilated Windows, Height Adjustable Pop-Up Outdoor Shelter Tent for Events, Patio, Backyard, Party, Parking

White 5.9x2.96x2.65 m(With Windows)

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51 reviews
John Zakariassen John Zakariassen
Very disappointed with Vevor quality control
White 5.9x2.96x2.65 m(With Windows)
This is the second canopy I have ordered from Vevor. Unfortunately, they do not have a good quality control. I received a product that appears to have been return to them and was then sent to me as new. It had small burn holes many spots that were scratched and weakened the material in the cover. I would like a replacement cover sent to me. If not, I will return and stop doing business with Vevor and will encourage others to do so.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Sparky634 Sparky634
Good shade, bad water protection
White 5.9x2.96x2.65 m(With Windows)
Water resistance is a very loose term for this, it leaks from even the lightest sprinkler. The center posts bent on the first use. If you are looking for shade this is great, but don’t expect the minimal amount of protection from rain.
2 people found this helpful
Customer Service Reply: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Steve Blunt Steve Blunt
10x20 Pop up Canopy
White 5.9x2.96x2.65 m(With Windows)
These leak like crazy in the rain and the Velcro has already ripped off on one or two corners that hold it to the post, not happy with them at all really, quite disappointed , will be returning it
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Tor Sigwulff Tor Sigwulff
Bad tent, and bad customer service.
White 5.9x2.96x2.65 m(With Windows)
Bad tent, and bad customer service. 1 Bad tent, and bad customer service. 1 Bad tent, and bad customer service. 1
Really bad.!!! Brok Down, no Wind at all, skrues fall out, rod brakes. And no respons from VEVOR.! Not Even a year old, put up 3 times. 6 rods brok
1 people found this helpful
Customer Service Reply: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
LS1 LS1
Disappointing
White 5.9x2.96x2.65 m(With Windows)
Disappointing 1 Disappointing 1 Disappointing 1
The second time we used the tent, under a very light breeze, the metal frame broke in 2 places and the canopy, where the strong attach, also tore off in 2 places. We are now having to use zip ties and dowels when we use it. Very disappointed.
2 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Justin Dahms Justin Dahms
horrible quality
White 5.9x2.96x2.65 m(With Windows)
absolutely horrible tents they collapsed with a small breeze blowing the through. Asked for a refund and they offered me a 3rd of my money back. Never had an issue with vevor until now, very disappointed on how they are handling this.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Tanesha Tanesha
Do not recommend
White 5.9x2.96x2.65 m(With Windows)
I wouldn’t recommend this product the velcro tore off in low wind making it no good for my wedding as I couldn’t use the walls
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mike Mike
Pop up
White 5.9x2.96x2.65 m(With Windows)
Condensation inside, drip water on everything in the morning set this up to make a spray booth on hot days and early dew! Obviously, not waterproof
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Bill worth Bill worth
10 x 20 pop up.
White 5.9x2.96x2.65 m(With Windows)
The frame is equal to a walmart one. (Ozarks) The ridge pole is a good idea. The walls barely reach from pole to pole . Only if you do the velcro just right. It might last a Texas summer camping and party's. But I wouldn't count on it. Not impressed. Hoping to be but not. Next time I can go to walmart to save time.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Destroyed Destroyed
Not Sturdy
White 5.9x2.96x2.65 m(With Windows)
This was our second 10x20 tent from Vevor. First one last 13 hours before it was destroyed by wind and the second lasted 24 ish hours before getting destroyed by rain and wind. Tent is nice for the price, however, it is only good on nice days and is not one you can leave up, it will need to be taken down each day, otherwise, you will be replacing it over and over again. It is also not very easy to put up, takes 2 people and the middle support bars are a pain. I would not recommend this for anything other than a 1 day get together and hopefully on that day the weather is nice.
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.

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