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VEVOR Gazebo Screen Tent, 10 x 10 ft, 6 Sided Pop-up Camping Canopy Shelter Tent with Mesh Windows, Portable Carry Bag, Ground Stakes, Large Shade Tents for Outdoor Camping, Lawn and Backyard

Customer Reviews for VEVOR Gazebo Screen Tent, 10 x 10 ft, 6 Sided Pop-up Camping Canopy Shelter Tent with Mesh Windows, Portable Carry Bag, Ground Stakes, Large Shade Tents for Outdoor Camping, Lawn and Backyard

Brown 3.05x3.05 m

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Hongmei Hongmei
Miss
Brown 3.05x3.05 m
I give you one star because l'm very unhappy with your delivery company called CouriersPlease. I have never dealt with some useless people as them. No l have NOT received the gazebo, sorry l can't give you a good review.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Scheer Laurent Scheer Laurent
Tonnelle pop up
Brown 3.66x3.66 m
C'est dommage que les coutures des scratchs sois de travers et non sur l'ensemble du scratch , les coutures des attaches au sol sont aussi de très mauvaise qualité , 1 er montage et déjà une de cassée que j'ai du recoudre .
0 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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EricB EricB
Customer
Brown 3.05x3.05 m
Basically worked one time. Stick with the square sideed easy up style. The 6 sided is junk, one crack in the coupler, and it can't be used.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
James Steele James Steele
Homeowner
Brown 3.6x3.6 m
Works ok .. if it is windy it tends to collapse on itself easier than another model I purchased
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages."
He-ho-ha He-ho-ha
1st impressions!
Brown 3.6x3.6 m
It’s plus is the ease of set up. It was up inside of 1 minute minus staking it down as recommended to protect from wind! I bought this brand for 2 reasons which upon my initial search I read in its description, made in USA & it mentioned about something “metal” inside the tent. Both were false - was made in China (quality issues likely) and there was were no metal poles as I mistakenly believed, they were fibreglass which crack easily with time. A critical seem around the dome was only single stitched, quality would have had double stitches. Also the center strap to pull down & collapse the dome for packing was not on the inside where it should be but on the outside top of the dome. I reversed it but wasn’t easy to retread it, took about 30 minutes trying to align the strap bolt thru the center hole.
1 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product—we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, We've already created a ticket to follow up on this for you to make sure there aren't any outstanding issues.
ELee ELee
Poles cracked with first set up
Brown 1.83x1.83 m
Fiberglass poles cracked first time we set it up leaving splinters in my son’s hand. Difficult set up. Also had a lot of difficulty with UPS shipping, was told tent was being returned to Vevor warehouse but it showed up a week later after I’d found an alternate tent locally.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Marshall Munson Marshall Munson
camper
Brown 3.6x3.6 m
1st use was a hot sunny couple of days and the screen tent worked well. 2nd use was camping with the family last weekend. It rained 2 nights. We moved everything into the tent to keep it dry. The entire seam between the roof and sides of the screen tent leaked profusely. A lot of equipment was wet in there. The roof also leaked somewhat, but the seam was terrible. It should have been factory seam taped. Other seams are taped. The side panels worked well keeping rain from coming in the sides. Disappointed in the lack of sealer around the roof/side seam. The size is great and setup was easy. If not for the soaking inside, it would be a great screen tent.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for sharing your concerns. We apologize for the trouble. Visit our "Contact Us" page for help. Our after-sales team will assist quickly. Appreciate your understanding.
Nicky popplewell Nicky popplewell
Mr
Brown 3.81x3.81 m
Well I just opened it out of the box and opened it up. First thing I noticed was a couple wear marks through the nets. Right by one of the poles. Then I seen a couple small holes in the fabric. I did just submit a return, let’s wait and see how it gets handled.
0 people found this helpful
Customer Service Reply: Dear valued customer, we appreciate your patience and cooperation. Right now, we're working hard to address your concerns and come up with a satisfactory solution. Keep an eye on your ticket and email for updates. Feel free to reach out if you need more assistance.
Dan Dan
DIYer
Brown 3.05x3.05 m
I'm sure I would love the tent, since it's airy and spacious but protects from sun, bugs, and the elements. However, despite following the directions meticulously, I could not get the center portion of the tent--that supports the roof--to go up. I finally pushed it up so hard that one of the tension bars cracked. Will have to return it. Maybe I got a bad unit? If not, it's a horrible design.
2 people found this helpful
Customer Service Reply: To our valued customer, thank you for being patient and cooperative. We’re actively handling your issues and are dedicated to finding a resolution that meets your needs. Please check your ticket and email on a regular basis for updates regarding the progress. Don’t hesitate to contact us if you have more questions or need further help.
Service Complaint Service Complaint
Service NOT SO GOOD
Brown 3.6x3.6 m
Tent came with missing parts and I had to contact service many times in order to get these parts ordered. They advised it will take 2 weeks to get these sent, yet you can get the complete tent sent in 2 days after placing the order. This was complete non sense so we had to argue and finally they were offering us money to accept this wait time, but I just wanted a new tent sent out. After 2 weeks we finally did receive a replacement. As far as the tent is concerned it is Okay for the price. Not Happy Customer!!!!
0 people found this helpful
Customer Service Reply: Dear valued customer, we appreciate your patience and cooperation as we handle your concerns. Our team is actively striving to find a solution that will meet your expectations. Check your ticket and email regularly to stay informed about how things are progressing. For more help or queries, feel free to contact us anytime.

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