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VEVOR Dump Cart, Poly Garden Dump Cart with Easy to Assemble Steel Frame, Dump Wagon with 2-in-1 Convertible Handle, Utility Wheelbarrow 600 lbs Capacity, 10 inch Tires

Customer Reviews for VEVOR Dump Cart, Poly Garden Dump Cart with Easy to Assemble Steel Frame, Dump Wagon with 2-in-1 Convertible Handle, Utility Wheelbarrow 600 lbs Capacity, 10 inch Tires

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137 reviews
Sharlette Peoples Sharlette Peoples
FLAT TIRE
Cart was sent with a flat tire!! I called service number a few times—couldn’t find invoice number, then video of Tire wouldn’t upload, photo of Tire finally worked . While waiting for their answer I ordered an inner tube, took two days, for Me, to get the old one off and new one in-no car repair would touch it, lawnmower store said their torque would tear up the plastic rim, find a man to help. New inner tube wouldn’t inflate— I probably damaged it trying to get it in. So now I’m waiting for a tire from vevor. The project I ordered the cart for is stalled. How could you send a flat tire!!! From now on I’ll certainly check the tires First before putting something together!
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
John Mallia John Mallia
A few issues
The latch for the dump did not want to work correctly, or at all. After making sure it wasn't something I did, I had to use a hammer to bend the latch bar so it would work. One of the tire inner tubes had a hole and was flat out of the box, so I had to buy one of those before I could use it. I definitely do not trust this to carry 600lbs, the frame MAYBE but the plastic is pretty flimsy.
2 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further assistance, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved matters, and our after-sales team will work promptly to help. Thank you for your understanding.
TikToker TikToker
This company is a pain to deal with!
This company is a pain to deal with! 2 This company is a pain to deal with! 2
I first bought this cart off TikTok and it came with many missing parts so I could not put it together. Trying to sort this out with TikTok was a nightmare and they wanted my to pay to return this! No Way am I paying to return a product that came missing parts!!! Since I needed this now I ended up buying this cart from Vevor and paid more then I had to file a dispute with my credit card to get my money back. All I got from the customer service was the run around! Vevor owes me compensation and it has been a nightmare trying to deal with them -never again!
3 people found this helpful
Elemam: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
Blake Blake
????????????????????????????????????????????
this is my first purchase it is hard to give any good remarks because i can not put it together because i did not get all the nuts & bolts ask for them but just got a lot of runaround about sending pictures why do they need pictures when i told them what was missing i am older and do not know how to do all of those kind of things on a computer i was looking at a lot more items but having a hard time with the the help i received on first purchase they know what i bought they know what i needed but still gave me the runaround come on it is just a bag of nuts & bolts ( TOTALLY RIDIC ULOUS ) IF YOU ARE OLDER AND NOT GOOD WITH A COMPUTER AND DO NOT HAVE HELP THINK TWICE KNOW I HAVE TO DRIVE 40 MILES TO BUY NUTS & BOLTS (B---S---)
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Alex Janes Alex Janes
Flat tire
One tire was flat when i opened the box. Their solution was to send me a tube that I had to inflate and somehow figure out how to get that into the tire. Why didn't they just replace the entire tire rather than make me inflate the tube and put it in the tire???? I had to get a tool to get the stem through the rim. It was a lot of work for a brand new wagon. Very dissatisfied.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Jake Jake
Jake
The cart is fine. The plastic is a little flimsy. One of the tires won't inflate and I haven't been sent a new one. I've been using it with a flat tire, which is incredibly annoying.
2 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Bo Bo
Bad design
This cart is not designed properly and balance is off. If you load it evenly it flips because back wheels are too close to the front which makes balance off. Its basically unusable.
2 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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