Customer Reviews for VEVOR Pet Door, 16.65" x 27.44" Aluminum Frame with Lock and Flap System, Weatherproof Doggy Door, Easy to Install in Interior or Exterior Doors, Pet Door Suitable for Cat Doggie Kitties (White-XL)

Initial Impressions & Value Profile The door initially performed exceptionally well and offers strong long-term value. A significant advantage of this model is the affordability of its replacement flaps. Compared to competitors, maintenance costs are remarkably low, which is a major benefit since high-traffic pet doors typically require new flaps annually. Hardware & Build Quality Issues Unfortunately, the hardware durability does not match the functional design. Within 30 days of light use, the pin mechanism responsible for holding the sliding panel open failed completely. This specific component is noticeably smaller and more fragile than those found on competing brands. This failure occurred despite minimal operation, as the sliding door is only utilized occasionally when hosting guests. Customer Support Experience The customer resolution process proved highly problematic due to rigid warranty protocols: • The return policy requires pre-shipping the defective unit before a replacement is issued. For an exterior, wall-mounted pet door, this leaves a large, unsecured opening exposed to weather, pests, and security risks. • Support declined requests for advanced replacement shipping or part-only replacement. • The alternative solution required a full secondary purchase upfront with a promise of a subsequent refund. However, sending the unit back offers no guarantee of a refund, as the company retains the right to claim the broken pin was caused by consumer misuse after inspecting it. This puts an unfair financial risk on the consumer to remedy a defective product. Final Verdict Rating: ★★☆☆☆ (2 out of 5 stars) While the pet door itself is a well-priced concept with highly economical maintenance parts, it is severely held back by weak component engineering and impractical customer service policies for critical home fixtures.

The measurements are from the out side edges completely useless measurement advertised

My ancient border collie was having a hard time jumping through the dog door that was sized and raised for big labradors. I got this huge door so that the bottom edge would be low enough for her to step across while still being high enough for the labradors to barrel through without ducking. It is built very well and installed very easily over the existing smaller hole. It has double flaps that are supposed to stop high winds. but they don't work that well in the Wyoming winds, even though my door is installed in the milder southern exposure, However, even with the bigger opening, it does work better at keeping the wind out than the old, single flap large door.

i bough this for winter because it has three flaps. the insulated middle flap really stops the cold, and heat now that summer has arrived. the edges of the outer flaps started to curl when it got cold. Around -25 celcius they dont really work any more. they get stiff and occasionally dont close properly.

Chatiere posé ce jour, de très bonnes qualités. Juste le point négatif la boulonnerie en diamètre 5 très faible, je pense que diamètre 6 aurait été plus judicieux.

This door is nice materials for the price but the descriptions in the instructions are misleading. Says one side has two flaps ( I figured the plastic and the lock out cover but the second side says it has one flap ok the bracket is there but no flap . Fine I’ll just buy the replacement flap so I have two plastic flaps but again that product doesn’t say if it comes with the magnet that goes in the frame so then it probably won’t latch. My biggest complaints are getting anyone to answer questions was a hassle and although it’s nice that they sent multiple length of bolts to accommodate different thicknesses of doors they don’t come with the space filler strips to cover the gap. Again I can make that work. The locking cover is metal and slides in so is secure which is nice but the missing trim type piece at the top on both sides of the door to accommodate this looks trashy and unfinished plus the exposed angles of the side trim are pretty sharp. Overall the price is nice and from afar it looks nice but they missed the mark on a lot of aspects. I would of happily paid the price of the plastic door for this door if all these misses were fixed. I hate to say it but I almost wish I had just bought the plastic door I always used in the past. They have always held up and been better overall in my opinion even in the cold Wyoming and Nebraska winters and years of boxers running full force through them

Would like a return envelope to return dog cage