Customer Reviews for VEVOR Pet Door, 11.3" x 16.02" Aluminum Frame with Lock and Flap System, Weatherproof Doggy Door, Easy to Install in Interior or Exterior Doors, Pet Door Suitable for Cat Doggie Kitties (White-M)

Good overall door, just needs different hardware

Bought for my kennel, great doors, could use better bolts and hardware

Good doggy door, easy to use, my dog learned how to use it quickly. The only downside is that the magnet isn't strong enough, and when it's windy outside, the cold wind comes in, and the doggy door stays open. I do have to slide the metal door back in when this happens.

Bon produit dans l,ensemble concernant cadre aluminium et visseries par contre les rabats ouverture ,fermeture légèrement trop large est coince un peu ce qui crée parfois une mauvaise fermeture !

The product was well-made sturdy with good finish. However, it arrived damaged and it took a little longer than expected with customer service to get refund.

Door is bent

Build quality is ok. What bugs me is the door that in the open position stays croocked. It's functionel but cmon... A better design would have been mandatory at that price point.

Initial Impressions & Value Profile The door initially performed exceptionally well and offers strong long-term value. A significant advantage of this model is the affordability of its replacement flaps. Compared to competitors, maintenance costs are remarkably low, which is a major benefit since high-traffic pet doors typically require new flaps annually. Hardware & Build Quality Issues Unfortunately, the hardware durability does not match the functional design. Within 30 days of light use, the pin mechanism responsible for holding the sliding panel open failed completely. This specific component is noticeably smaller and more fragile than those found on competing brands. This failure occurred despite minimal operation, as the sliding door is only utilized occasionally when hosting guests. Customer Support Experience The customer resolution process proved highly problematic due to rigid warranty protocols: • The return policy requires pre-shipping the defective unit before a replacement is issued. For an exterior, wall-mounted pet door, this leaves a large, unsecured opening exposed to weather, pests, and security risks. • Support declined requests for advanced replacement shipping or part-only replacement. • The alternative solution required a full secondary purchase upfront with a promise of a subsequent refund. However, sending the unit back offers no guarantee of a refund, as the company retains the right to claim the broken pin was caused by consumer misuse after inspecting it. This puts an unfair financial risk on the consumer to remedy a defective product. Final Verdict Rating: ★★☆☆☆ (2 out of 5 stars) While the pet door itself is a well-priced concept with highly economical maintenance parts, it is severely held back by weak component engineering and impractical customer service policies for critical home fixtures.

The measurements are from the out side edges completely useless measurement advertised

My ancient border collie was having a hard time jumping through the dog door that was sized and raised for big labradors. I got this huge door so that the bottom edge would be low enough for her to step across while still being high enough for the labradors to barrel through without ducking. It is built very well and installed very easily over the existing smaller hole. It has double flaps that are supposed to stop high winds. but they don't work that well in the Wyoming winds, even though my door is installed in the milder southern exposure, However, even with the bigger opening, it does work better at keeping the wind out than the old, single flap large door.