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VEVOR Paper Cutter, Guillotine Trimmer, 38.1 cm Cut Length, 16 Sheets Capacity, Heavy Duty Guillotine Paper Cutter with Guard Rail/Blade Lock for Cardstock/Cardboard, Paper Trimmer for Home Office School

Customer Reviews for VEVOR Paper Cutter, Guillotine Trimmer, 38.1 cm Cut Length, 16 Sheets Capacity, Heavy Duty Guillotine Paper Cutter with Guard Rail/Blade Lock for Cardstock/Cardboard, Paper Trimmer for Home Office School

15 sheets 381 mm

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ADiaz ADiaz
Broke in 3 months
The blade detached within 3 months of occasional use. Never used it on over 250 pages, because that was when it started getting too hard to use. Used it less than 10 times a month. To get a replacement, I would’ve had to find a box big and strong enough to support it and take it to FedEx. Not feasible when you no longer have the original box and don’t own a car. This cutter is too big and heavy for one person to maneuver.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Luke Smith Luke Smith
Bent and Twisted
15 sheets 381 mm
I don’t suggest getting bone of these products , the handle /cutter was all warped/ twisted and you can not cut straight, all the alignment is off and not worth the time and effort! Theblade it’s self isn’t sharp Don’t bother
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mark Mark
CEO
15 sheets 381 mm
Product is supposed to cut 16 sheets of paper. It wont cut velcro strips. WORST customer service ever. Been trying to return this thing for TWO WEEKS. Nothing but the runaround and silence.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Jeanne Jeanne
B
15 sheets 381 mm
Je suis déçue ! En lisant les commentaires, je croyais que j'allais avoir un produit fonctionnel pour mon besoin (j'ai une papeterie). Malheureusement, la lame ne touche pas la rebord à moins de forcer vers l'intérieur. Pas pratique si j'ai 250 feuilles à découper, tendinite potentielle au rendez-vous. Je vais me faire rembourser.
0 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Sheree Creath Sheree Creath
Want to Love It, But
It came without instructions. That’s it. Period.
0 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Not Good Not Good
Don't Buy
15 sheets 381 mm
It did not cut the 16 paper capacity. The blade was not sharp. I don't recommend.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away.Also, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Susan Susan
Not level
15 sheets 381 mm
The top guide, the most important one is not level. Paper cuts at an angle, have to adjust paper to get a straight cut, would return if within time frame.
1 people found this helpful
cristyk cristyk
Not working properly after 2 uses
Not working properly after 2 uses 1 Not working properly after 2 uses 1
Not working properly after just 2 uses. It now pulls the stacks of paper inward puckering it against the metal board and it is leaving a .25 inch chunk eaten out of my chipboard that falls in the path of where the blade comes out. It is not a quality cutter if it doesn't work after 2 uses. I submitted a help ticket and it has now been 3 plus days with no solutions to the problem, requesting a refund. I would love to buy a stack cutter that actually works.
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Simões Simões
José
José 1 José 1 José 1 José 1 José 1
Bom dia, A guilhotina não tem um corte uniforme, quando se colocam mais de 10 folhas, apenas corta nas laterais, com 1 ou 2 folhas nem corta :( Gostaria de saber se podem resolver o problema ou se podem substituir por uma que corte. Obrigado, José Simões
0 people found this helpful
Customer Service Reply: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.
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Toni Toni
CEO
This item was very heavy and solid, but did not cut straight nor did it cut any paper cleanly. I returned the item, after a horrendous experience with customer service. There were many, many delays and ultimately had to get Paypal involved to get a refund, even after the packaged was returned and received. Vevor gave me quite the run-around. I do not recommend purchasing anything from Vevor. Save yourself a big headache!
2 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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