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VEVOR Paper Cutter 43.2 cm A3 Guillotine Paper Trimmer 400 Sheet Capacity Metal Base

Customer Reviews for VEVOR Paper Cutter 43.2 cm A3 Guillotine Paper Trimmer 400 Sheet Capacity Metal Base

400 sheets 432 mm

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liesbeth liesbeth
retour gestuurd omdat het niet voldoet
400 sheets 432 mm
komt niet overeen met het product op de site en snijd echt slecht
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liesbeth liesbeth
Nooit geleverd
400 sheets 432 mm
nooit geleverd
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Pe*** Pe***
Bait and Switch
400 sheets 432 mm
I did not receive the product I purchased (I was sent what I believe to be an older model). Sadly there is no human customer service, I will not ever order anything from your company again. I returned the item and purchased another paper cutter.
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Customer Service Reply: Hello, we have reached an agreement with you regarding the issue you reported. We hope you are satisfied with our solution and will trust us again. Thank you again for your support and understanding.
JBPaperCutting JBPaperCutting
Do not buy!!
400 sheets 432 mm
Pieces not all received, supposed to cut 400 sheets and can barely cut 10 with out the stack shifting will pulling the handle down. Would not recommend at all!!!
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Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Annie Poulin Annie Poulin
Not as precise as you would like
400 sheets 432 mm
The tracking device is not the same as what you see on the website. Instead, it is a big magnet that keeps moving while trying to get precise measurements. Had I known, I would have bought something else that gave me more precision. It does cut through a lot of paper though. Then again, the safety device that keeps the handle in the air is not doing its job of blocking the handle from falling. Lower quality than expected.
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Manuel Manuel
No tiene precisión ninguna
400 sheets 432 mm
La máquina tiene buena capacidad de corte pero a nivel estructural no está bien montada, es imposible alinear la cuchilla, la guía no tiene 90 grados, y la pieza prensa no ejerce presión homogénea a lo largo del taco, según avanza el corte se desplaza el taco hacia afuera dañando todo el material. Intenté hacer los ajustes con la llave Alen pero realmente la construcción deja mucho que desear. Las hojas finales solo las corta hasta la mitad lo que demuestra que es inalienable. Incluso probando a realizar una mayor presión se ha doblado el eje y no he conseguido mantener la alineación en el proceso de corte. Una pena, la máquina prometía y es pesada por lo que inicialmente parece robusta....pero no. También apuntar que tiene una deformación de la base y tuve que calzarla en una esquina. En fin, entiendo que ha sido barata pero realmente no me ha sido útil.
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Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Li*** Li***
5 pieces of paper max and you might get a full cut through.
400 sheets 305 mm
Awful, it doesn't cutter paper In a straight line or all the way through as it should do nothing had lines up once, the cutter is so bad. Ruined everything it has touched.
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17ndonahue 17ndonahue
Fast but incorrect
400 sheets 432 mm
Fast but incorrect 1
Super quick delivery, haven’t used it yet because it was delivered improperly. I didn’t receive the guillotine in the photo that has the crank for the paper holder but rather a flimsy magnetic one that, based on other reviews, doesn’t hold. It’s my first time ordering from Vevor, and I have to say I have massive mixed feelings given that I was happy with the speed of delivery but I didn’t get what I ordered. Update: I’ve used the guillotine about for about 15-20 cuts and now the handle for the pressure plate to hold the paper still is completely seized and I can’t seem to get anyone at Vevor to assist me and how to unseize it. Severely upset and disappointed with this experience so far. They also said they have discontinued the crank version to hold the paper in alignment and only do the magnetic one now as an FYI to future buyers. Second update: Been going back and forth with support now and told me to use a rod to get leverage to turn the seized handle (which I already told them I did). Then sent a video of them using a hammer to do so, so I used my own hammer to try and do exactly what they did and snapped the handle right off. I am infuriated at this purchase and the support. I’m requesting a refund and want this guillotine out of my house. Will add a final update once support gets back to me. Third update: Customer service offered me a full refund or a new product to replace the original. I just received the new one (which came with the crank which is so much better and paper doesn’t slide under it) and after about the 20th cut of 75 sheets of lined paper (MUCH less than the 400 mentioned for this cutter) the same handle stopped working AGAIN. This time it didn’t seize up, it now just spins as if it’s no longer connected to the pressure plate. Because it’s not. Hoping to have this one resolved otherwise a full refund has got to be on the way. Only bright side is the speed in delivery and speed in response times from customer service, otherwise this has not been good at all.
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Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Robert Francisco Robert Francisco
Dissatisfied customer
400 sheets 432 mm
Dissatisfied customer 1
My order arrived and did not resemble the picture on the vevor site
2 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
rosinel1 rosinel1
no me entregaron lo de la foto
400 sheets 305 mm
no me entregaron lo de la foto 1
Me entregaron una cosa diferente a la de la foto. escribi para devolverlo pero nunca me contestaron. precisamente lo q mas necesitaba era que la pieza q se enrosca no se mueva y lo q me mandaron q tiene imanes a veces no queda derecho.
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Customer Service Reply: Hemos creado un ticket para realizar el seguimiento de este asunto. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que el problema esté resuelto. Por favor, revise su bandeja de entrada para estar al tanto de nuestras comunicaciones.
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