Customer Reviews for VEVOR Paper Cutter 30.5 cm A4 Guillotine Paper Trimmer 400 Sheet Capacity Metal Base

I am very disappointed in this product! It has been delivered not as shown. It does not have an adjustable, locking paper bar as shown in the picture. Instead, it has a plastic angle with round magnets on one side to attached to the base of the cutter. This angle will easily move allowing paper to be cut at different unintended lengths

About the only positive thing I can say right now, is it came a day earlier than expected. The first confusing thing is the version that shipped is not the one you see online. The paper alignment bar is magnetic and it difficult to get straight on the ruler lines. I could figure out how to assemble it, but it's confusing at first. Once I stated using it, the magnetic paper alignment bar can move slightly. Next, the pressure bar that holds the paper during cutting leaves an indentation on the good side of the paper you're cutting – so the waste side actually turns out better. The instructions are so basic and there aren't any tips. It will cut through large stacks of paper but count on some being damaged in the process. I would give it more stars if it didn't smash the corner of the paper, or if there was a way to avoid it.

I have had issues with this since the day it arrived. Customer service is awful! Instead of answering my question, they have to "Open a Ticket" and investigate. And then I have to wait up to 48 hours to get a response. The response I get does not even answer my question. The instruction manual that arrived with this trimmer shows a black bar that is attached to a white bar at the top of this trimmer. This is where I line up my paper to cut the size I want. This did not come in my box. It took over a week for someone to finally respond by saying they updated this with a magnetic item. The one that was in my box already had one of the magnets missing. It took days to get a response about the missing magnet. Finally they agree to send what is actually shown in the instruction booklet. What they do not let me know is that the white bar this is attached to has to be replaced, as well. The one that is on it now, does not come off. I asked for directions. Again, it took days to get a response. This was Vevor's answer to me, "There are not Instructions or Videos to show how to do this. Just take off the old and put on the new" The old DOES NOT come off. The 4th photo shows the white bar still attached and the new bar has an opening down the middle to slide the black bar back and forth. The last photo shows how the bar that came with this trimmer is attached. And still I cannot get it off, I don't know if it is welded or just really tightly fitted into these slots. There are little bits that go through the whole trimmer and I cannot get this off to install the new one. I have had this for over a month now and have been going back and forth with Customer Support. Never once could i simply ask a question and get an answer. Every questions takes days to get a response and the response never addresses the question I asked. After taking weeks back and forth with customer service. I gave up and just this week I tried to just use this trimmer. I line the paper up on the 8 inch mark. Each stack I try to slice comes out a different measurement. Photos 1 - 2 show the angle that gets cut. The top of the stack is 8 inches and by the bottom of the stack it is a no longer 8 inches, its more like 7 5/8. Its either cutting at an angle or squeezing the paper so much the paper is shifting as the blade cuts through. This is supposed to be HEAVY DUTY. Advertised as cutting though 400 sheets at a time. I cannot get it to cut though more than about 100 sheets of basic copy paper. and , like I said, It either cuts at an angle. Or it is shifting the paper as it is cutting. For the price I paid, I would expect to get accurate clean cuts. This is more aggravation than its worth. UPDATE: Vevor responded to me in regards to my review quicker than they did to any of my questions to customer support.

I would like to take this opportunity to share my experience with this cutter, emphasizing both the challenges encountered and potential areas for enhancement in a diplomatic manner. Initially, I faced a significant delay in obtaining the necessary missing handle, with a lengthy eight-day waiting period for customer service to confirm its requirement. Subsequently, I was informed that an additional wait of 15 days would be necessary for the handle to arrive. Upon receiving the cutter, I observed a few issues, including damaged feet, scratches in several areas, and the absence of the handle. Despite these concerns, I opted to retain the item due to the lengthy eight-month restock period I'd encountered. However, I believe it would have been beneficial if customer service could have extended a small refund for the damages. Such a gesture could have conveyed an acknowledgment of my concerns, particularly regarding the possibility that the items may have been second-hand, which was not addressed. In summary, while there are certainly areas for improvement in both the product and service, I appreciate the complexities surrounding product availability and customer service interactions. By addressing these issues, I believe future customers could enjoy a more positive experience. As and when I receive the Handle I will update this review.

I purchased this specific VEVOR 17" Heavy Duty Paper Cutter because the arm extender shown in the listing was connected to the base. I specifically did not want a magnetic extender, so that feature was a major reason I chose this model over other options. The cutter I received did not match what was advertised and instead came with a magnetic extender. When I contacted VEVOR, I was essentially told that they had changed the design and that this is simply how the product is made now. If the design has changed, the product listing, photos, and description should be updated to accurately show what customers will receive. I would not have purchased this model if the listing had shown a magnetic extender. It is frustrating to buy based on a specific advertised feature, receive something different, and then be told the design changed after the fact. Very disappointing experience with both the product listing and the way the issue was handled.

komt niet overeen met het product op de site en snijd echt slecht

nooit geleverd

I did not receive the product I purchased (I was sent what I believe to be an older model). Sadly there is no human customer service, I will not ever order anything from your company again. I returned the item and purchased another paper cutter.

Pieces not all received, supposed to cut 400 sheets and can barely cut 10 with out the stack shifting will pulling the handle down. Would not recommend at all!!!

Não gostei nada do produto, pois não atende as minhas necessidades. A base aonde serve de trabalho para o papel não é como a da foto é um ferro com íman que não trás nenhuma estabilidade. A linha de guia de corte mal se vê. Produto extremamente caro para o que ele oferece.