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VEVOR Outdoor Handrails for Steps, 2-3 Step Stair Rail Kit, Black Square Tube with Horizontal Bar, Carbon Steel Support Rails for Seniors, Concrete & Deck Stairs, Easy Installation

Customer Reviews for VEVOR Outdoor Handrails for Steps, 2-3 Step Stair Rail Kit, Black Square Tube with Horizontal Bar, Carbon Steel Support Rails for Seniors, Concrete & Deck Stairs, Easy Installation

Simple Type Step 2 or 3
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Customer Reviews

4 Out of 5
Based on 96 reviews
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96 Reviews
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Asher Asher
Missing pieces
Simple Type Step 4 or 5
Missing pieces 1
Was delivered missing the screws to attach the railing to the posts. Can’t set it up without going to get the proper screws.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464193275443200] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
ga*** ga***
Sent wrong item
Simple Type Step 4 or 5
I was sent this product but it is now the one I ordered or intended to order. The one I need has a single post and is intended for use with two steps. What was sent is of no use to me.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely apologize for the inconvenience caused by the mix-up with your order,we know this must have been disappointing.Making this right for you is our top priority. We will create a ticket to reach out soon and confirm details with you. Rest assured, we will work out a solution that meets your needs.Please check your inbox promptly for our messages.
Lola Lola
Terrible customer service
Simple Type Step 4 or 5
Bought 2 of the exact same handrails. One was incorrect (missing holes to attach the crossbar) have repeatedly contacted customer service to get the right part including pictures to explain, I was sent 2 little plastic pieces…not even close to what was requested. Have been waiting for the return label to send it back; nothing been sent. So I have opened dispute with my CC.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We are truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
oddeirikback oddeirikback
Simple Type Step 4 or 5
The user did not leave any written comments.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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Victoria Victoria
Owner
Simple Type Step 2 or 3
End caps of railings were cracked in shipping. Shipping seems to be an issue on all products. Items need to be packed better.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Anita Schnitzius Anita Schnitzius
Outdoor handrail
Simple Type Step 4 or 5
I can't leave a review as we didn't receive all the parts! At first we noticed the box was torn off at delivery and rail was broken and contacted Vevor Support which was an experience in itself!! Finally after speaking with numerous people they sent a refund. After that we opened the box to find no directions, no nuts or bolts and one support leg missing!! Overall it was not a pleasant experience 😕
0 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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