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VEVOR Bike Storage Tent, 5 Bikes, Outdoor Spacious Bike Storage Tent with Ventilated Window, Waterproof Easy-to-Install Bike Tent with High Strength Fiberglass & Dual Zippers, Fit for Bicycle

Customer Reviews for VEVOR Bike Storage Tent, 5 Bikes, Outdoor Spacious Bike Storage Tent with Ventilated Window, Waterproof Easy-to-Install Bike Tent with High Strength Fiberglass & Dual Zippers, Fit for Bicycle

224x247x198 cm

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48 reviews
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Dave May Dave May
Pole connection failed
Liked the product except that one of the pole connection bent on install and broke. Would like to get a replacement pole but cant talk to anyone to explain
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Patrick GIORIA Patrick GIORIA
Complément decu
224x247x198 cm
Abri pose il y a 15 jours .... En fait c'est une toile de tente sans son toit... le tissu est très fragile... Un embout alu s'est tordu au 1er coup de vent rendant l'abri instable ... La fermeture éclair s'est cassée au bout de très peu d'utilisation... Je déconseille fortement... De l'argent jeté à la poubelle... Extrêmement déçu du produit
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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David David
STAY AWAY
224x247x198 cm
The worst product. Poles were too short, super wobbly, horrible quality.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mark Southall Mark Southall
Angles on poles bent day one
224x247x198 cm
2 of the 3 cross frame poles bent day one. It was windy but I definitely wasn’t expecting that. Once the pole angles bent the tent is basically useless. I’m usually very happy with Vevor products but not this one. I wish they’d send me more poles so I could try again.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Mark E Simpson Mark E Simpson
Mr
224x247x198 cm
Tent support bracket bent within 24 hours of putting up the bike tent causing one side of the tent to collapse. After two weeks of trying to resolve the issue I gave up. Last conversation I had with them they stated we are refunding your purchase price and sending a replacement tent. Neither happened. I had orginally purchased two identical bike tents yet one had zippered doors and the other Velcro. The second tent recently failed as well. They might be "water proof" but structurally they fold and collapse all by themselves. The second suffered an identical failure of the aluminum bracket that joins the top support poles with the vertical side support poles.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Noaman Noaman
Mr.
224x247x198 cm
Very dissatisfied with this bike tent! Bought it a while ago and the flexible rods need to be forced so much that the aluminum part bent and broke. The tent collapsed and tore from the stress of having the remaining rods forcing it while it was down. Threw my hard earned money away. Disappointing.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Garreth C Garreth C
Terrible, leaked and ruined every inside wit mold.
224x247x198 cm
I build this as instructed, it leaked constantly. The zips we sealed but water kept getting in. Through the seems maybe. I had it raised off the ground on paving slabs and water condensation/leaking pooled in the bottom. I eventually threw it out. It's not weather proof as advertised. Mold formed inside and I had to throw out the contexts too. Unfortunately I bought two of them.
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Melissa Melissa
Literal garbage
This broke the second day I had it up. I have been fighting to get a return for almost two weeks. I would not recommend this product unless you like to throw your money away
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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