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VEVOR Murphy Bed Kit, Queen Size, Vertical Deluxe DIY Wall Bed Mechanical Hardware Kit, Pneumatic Lever Heavy Duty Bed Frame Support, Folding Cabinet Wall Bed Space Saving Design for Guestroom

Customer Reviews for VEVOR Murphy Bed Kit, Queen Size, Vertical Deluxe DIY Wall Bed Mechanical Hardware Kit, Pneumatic Lever Heavy Duty Bed Frame Support, Folding Cabinet Wall Bed Space Saving Design for Guestroom

Flip Up Queen

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Jörg Jörg
Mr
Flip Up Queen
The set is a very efficient basis for a wall bed. Be aware that making the furniture is tough work and requires some craftman's skill. The product is very good and according to specifications. Be sure to follow instructions on the size or understand the distances between the items. I reduced the size from 160cm to 140cm and adapted the construction accordingly. It worked well. The provided "minimum weight" for the bed has to be taken serious: the gas pressure spring will otherwise pull the bed up.
0 people found this helpful
Alecxandru Ion Alecxandru Ion
Issues
Flip Up Queen
Issues witI’m facing the same problem as a previous buyer: no one checks if the parts actually work. I received the gas struts, and they are seized. I’ve already ordered the materials for the bed, only to find out now that the struts don't work.h stuck shock absorbers; they won't move even a single centimeter.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Katie Katie
S
Flip Up Queen
Quality of product is great but maybe not quality control: our gas springs are contracting from the wrong end and inly compress about 2 inches. This problem was brought up to Vevor with a video showing the defect and they have yet to do anything about it.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Haley Haley
Murphy bed
Flip Up Queen
I purchased this bed kit and was really happy with the kit and price point. The instructions came in metric measurements but to my relief the company very quickly emailed me back a new instruction pack converted to inches. That being said I built the bed with the kit provided and it’s not as strong as I’d like unfortunately. Will still work but I’d be afraid to let my larger guests sleep on it
3 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Bob Grover Bob Grover
Grover Cabinets
Flip Up Queen
Hardware seems to be sound however the design leaves large gaps on each side of bed. Metric conversion is off. You can’t trust the tiny sheet converting to inches. Overhang on the face of the bed box makes the whole project a pain. I wouldn’t recommend this hardware to anyone
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Nate L. Nate L.
Would never buy this again.
Flip Up Queen
Easy enough to build and the hardware works, but the quality of the metal is really poor, my brackets are bending so much, the screws have started pulling out of the wood, really cheap metal, this is after I reinforced it with heavy duty L brackets as well. Would never buy this again or recommend to others, but a more expensive quality kit.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Nathalie Nathalie
m
Flip Up Queen
Vous m'avez promis de me rembourser. A ce jours, je n'ai toujours rien reçu
1 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Robert Robert
Horrible directions
Flip Up Queen
After spending 8 months building my house my girlfriend asked me what the worst part of building the house was. Without hesitation I said building the murphy bed. The quality of material is excellent. The directions are awful, incomplete and wrong in one part. Whatever you think you are saving buying you will lose in your time if you pay yourself 5 bucks an hour. I am competent. I did many things on this house. With good directions it is an easy project. I spent so many hours trying to reverse engineer pictures. Your life is too valuable to mess with this.
1 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."

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