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VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Outdoor Gate Door Locks Set with Surface-mounted Latch, Water-proof Zinc Alloy, Keypad and Knob, Easy to Install, for Garden, Yard, Garage

Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Outdoor Gate Door Locks Set with Surface-mounted Latch, Water-proof Zinc Alloy, Keypad and Knob, Easy to Install, for Garden, Yard, Garage

Single-Sided Keypad Black Knob Handle + Surface Mount

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Martin A Politte Martin A Politte
Rescue
The directions aren't real explanatory on how to change the passcode I had to Google it online to figure out how to change the passcode The directions in the manual suck
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Daniel Novak Daniel Novak
Mr
Two issues: (1) the lock is not tall enough to cover a pre-existing deadbolt hole. In fact, you'll need to bore a hole thru door just at the bottom of the deadbolt area. You won't be able to use a deadbolt because the lock (height) covers a portion of the deadbolt hole. (2) All locks are keyed differently. I ordered 5 locks and no two locks have same key. So I have a couple of key rings with five keys on them (each key must be labeled for its door). The locks are mechanically sound. I've been using them for a few weeks and other than the above mentioned issues, I feel they are a good value for the price.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Jeremy Jeremy
Not the best
Single-Sided Keypad Silver + Black Lever Handle + With Key
Okay fro the price but not as good of quality as one from a lock smith
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Manny Manny
iBooks good but don’t think it could last.
I recently bought 2 for each side of the house but for the way my gates are build does not work. Quality it’s okay don’t think it would last longer the. A year with the Florida weather. So I returned both
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Hans Hans
Nicht so leicht zu montieren
Double-Sided Keypad Black
Das Türzahlenschloss ist etwas mikrig ausgeführt,...nicht so leicht zu montieren. Die Vierkantbolzen sind zu kurz, habe mir längere im Baumarkt besorgt.
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Aleshia Aleshia
Locks malfunctioning
Double-Sided Keypad Black
I bought these looks for my 6 year old son with non verbal autism who is a major flight risk. The locks worked great and are the only thing that keeps him safe but I would love to be able to have them replaced since it has not even been 1 year.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Mike Lapenna Mike Lapenna
Good lock with one design flaw
Single-Sided Keypad Silver Knob Handle + Surface Mount
I had a lot of hope for this lock since it had all the features I wanted. Unfortunately there is a design flaw that ultimately led me to return the product. The hole (on the back) where you turn the lock handle direction is small and if you use a common screwdriver bit it damages the ridges used by the flat bar. I cannot find such narrow bit that would work. This seems like a specialized tool that vevor should provide, or redesign the hole. More troubling though is the endless back and forth with the support team who promised me that 'engineering' would research and get back to me. Twice I had to contact support to find out a status. 'Engineering' never provided any response. Support didn't want to provide me a refund. Eventually I just sent the product back and asked my bank to refund me on my credit card. Cost me $20 to send it back since it was a bit heavy. Vevor did not reimburse. Sorry, this is way too much trouble for me to with this merchant in the future.
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Konstantin Konstantin
Installation is the pain
Single-Sided Keypad Black Lever Handle + Mortise Mount
Wasted 2 hours on installing this thing. Definitely need to make installation user friendly. Very outdated approach to the mechanics, it’s 2025.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle caused. For additional support, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved problems, and our after-sales team will resolve them quickly. We appreciate your understanding.
Chris Chris
NOT easy to install. Support Ungood.
Single-Sided Keypad Black Knob Handle + Surface Mount
NOT easy to install.  Support Ungood. 1
This lock may NOT be easy to install. If the depth you are installing the lock across is towards the wider end ( 2.5 inches / 65 mm ) then it will be nearly impossible. The two facings will need to be fully in-place or the spindle will fall out, which means you'll be trying to line up a screw to the back of a standoff that you cannot see. Good luck with that. Also the spindle droops, which makes the whole thing even more challenging. Since the mechanism of the lock proper is machined to receive two 5mm/8 screws, the better solution would be to just buy two long machine screws that fit the width of your mount, so you can actually SEE them stick out the other side and screw them on. BUT know that the rear face depressions only accommodate 4mm screw heads, so a typical 5mm Cap screw wont' fit and will BLOCK the lever on the inside. Just so awesome. Really. So, just be careful. I found a 5mm/8 cap screw whose head was a bit short, just enough so the rear lever could still clear the screw head. Made the installation MUCH easier. I also replaced the spindle with a longer one, which was great because it could be seated deep into the rear lever and thus stuck out straight instead of drooping. Actually, I lied. I first used the 95mm spindle that was included, but it fell into the fence pole. And when I asked for a replacement the service here said "nope". So I had to go source that myself. Thanks! And, as unpleasant as this was, it turns out there aren't a lot of other combination gate locks on the market and my wife likes this one and wants the next one to match. So, I'm buying a second one. Like a chump.
3 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Pamela Wilson Pamela Wilson
Mrs
My husband has dementia and wanders so I needed a way to lock the door from the inside that had a code, not a key. This lock worked well at first, although the placement of the handle makes it difficult to put in the code and open. It is vertical, in front of the key pad making it difficult to use. It worked well for about a month. One night I went to open it and one of the keys was jammed and I could not unlock it. I tried everything I could but finally had to remove the lock completely, which left a hole in the door. I spend the next 3 hours trying to install another lock. I don't usually give bad reviews. I grew up with the "if you can't say something nice, don't say anything at all" motto, but I think a lock than fails is dangerous. I thought a mechanical lock would be safer than electronic, but not this time. Sorry to be so negative.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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