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VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Double-sided Embedded Outdoor Gate Door Locks Set with Keypad and Handle, Water-proof Zinc Alloy, Easy to Install, for Garden, Yard, Garage

Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Double-sided Embedded Outdoor Gate Door Locks Set with Keypad and Handle, Water-proof Zinc Alloy, Easy to Install, for Garden, Yard, Garage

Double-Sided Keypad Black

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177 Reviews
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KlimentStankovski KlimentStankovski
poor quality of item
Single-Sided Keypad Black Knob Handle + Surface Mount
The door lock arrived faulty, as the front panel is totally disabled and does not work. You can open it from the front but you can not close.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464271276914688] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
Kelson Drugs Kelson Drugs
missing parts and low quality
purchased 7 of these. 1 was missing parts and 1 does not work. Support has been dragging me along for months and still has not offered to replace the defective units. Recommend not purchasing this particular model until they have the bugs worked out.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Kirk Kirk
Didn't work after installing
Double-Sided Keypad Silver
I spent 1 hour adjusting the fitment then it won't lock. I used the second set to finally install it. My tenant claims it was too complicated and didn't always work. I removed it replace with original and put it back in the box through it in the corner make it up as a lesson and a loss
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Gladis Silva Gladis Silva
Incompleto
Incompleto  1
No me llegó completo los accesorios de instalación
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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nelson primus nelson primus
president
Single-Sided Keypad Silver Lever Handle + Surface Mount
I still have it somewhere < it came with missing parts < I called and they give me a lot of excuses for return, bad customer service
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
RR RR
Wont Allow a Refund for a Horrible Product
Returns with Vevor is impossible. They run you around in circles. You have been warned.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Hans Hans
Nicht so leicht zu montieren
Double-Sided Keypad Black
Das Türzahlenschloss ist etwas mikrig ausgeführt,...nicht so leicht zu montieren. Die Vierkantbolzen sind zu kurz, habe mir längere im Baumarkt besorgt.
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Aleshia Aleshia
Locks malfunctioning
Double-Sided Keypad Black
I bought these looks for my 6 year old son with non verbal autism who is a major flight risk. The locks worked great and are the only thing that keeps him safe but I would love to be able to have them replaced since it has not even been 1 year.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Kim Kim
Owner of GBC LLC
Single-Sided Keypad Silver + Black Lever Handle + With Key
This entryway pushbutton lock system works pretty good after its installed, but the assembly was nerve wrecking! The two screws that secure the two halfs together on the door are all but impossible to start and screw in. It took me one hour of sweat and cuss words to finally get it together!!!! Not for the faint at heart
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Martin A Politte Martin A Politte
Rescue
The directions aren't real explanatory on how to change the passcode I had to Google it online to figure out how to change the passcode The directions in the manual suck
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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