Customer Reviews for VEVOR Manual Retractable Awning, 12 x 10 ft Outdoor Patio Awning Retractable Sun Shade, Water-Resistant Polyester Patio Door Window Awning Sunshade Shelter with Crank Handle for Backyard, Balcony

L'ouvrant de ma porte fenêtre est de 212cm par 150cm et jai du tout modifier la hauteur et la largeur pour pouvoir le faire rentrer. (Hauteur et largeur) . Pourtant cest marqué 210cm part 150cm. La qualité est au niveau du prix. La toile a l'air de bonne qualité mais tout les fixation et piece plastique a voir dans le temps me pareil peu solide. Dessus également du délai de livraison estimation prévue le 20 et reçu le 22.

Couldn’t get it to change the pitch or angle to go higher. Bought it for that reason only. Too much work to take it down if not I would have returned it. Nice looking though.

would not work doest not mount the way I thought it did

I ordered two shades, this being the smallest of the two. We started with the larger and it was very difficult to follow the directions. Did our best and then installed it and the forward pitch was way too steep. It wasn't especially easy to open and close, either. We decided not to even take the smaller one out of the box. Expensive lesson.

Fairly happy with the awning with the exception of the stitching which is mostly double except that the stitching had wandered off course right down the middle leaving a section single stitched. Fingers crossed it doesn't separate in a wind.

Poles are not sturdy for holding the canvas when they are out.It gives in the middle and the brackets on the end are to light. Also when you slide the cavas in the grooves on the ends are to sharp that stops you from feeding the canvas. I remodified the brackets and use a heavier conduit pipe which does not bend when it rains.

Never received the product, it was delivered to a different address. Refused to give me credit or send me the one I paid for. Bad company. I only have a picture of an apartment where FedEx delivered to. I live in a house.

I dont know if the issue is because of the size or its just underbuilt. It sags badly in the middle, the support pipe on the end bows under its own weight, so does the roller tube. The side support arms need to be length adjustable, they are to short when the awning is fully extended.

This was by far one of the worst experiences. I ordered a retractable awning. What I received was a cutting plotter. We didn't open the box right away because my husband wasn't ready to install it. Once we did open it and noticed it was not an awning, I immediately contacted customer support. I had to jump thru many hoops; taking precise pictures, uploading them, etc... After several email communications, it was confirmed, I indeed, had the wrong item. Customer service insisted I take it down to FedEx. This thing was extremely heavy and the box was long. Hence, I didn't immediately recognize it wasn't an awning. I was told I would not be credited if it wasn't delivered to FedEx. Much to our inconvenience and chagrin, we took it to FedEx. I wasn't offered a discount, a sincere apology, any gratitude, nothing. This is a thankless company that I will not be doing business with anymore. Someone else probably received my retractable awning because I'm sure the boxes were very similar. I wonder how they faired? No matter, their customer service is lacking on every level.

Instructions are incredibly poor and skip some installation steps. I have so far spent over 12 hours building this and I am nearly done. To put into perspective how frustrating it is to build this awning, I have successfully built ikea stuff, installed windows/siding/roofing, built kids playgrounds, done major repairs on cars, and I do computer programming for my job. All of these things are easier and less frustrating than this awning.