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VEVOR Low Profile Floor Jack 1.5 Ton (3300 lbs), Heavy Duty Iron Hydraulic Racing Floor Jack, Hydraulic Car Jack, Single Piston Quick Lift Pump, 4.7"-12.1" Height Lifting Range (Yellow)

Customer Reviews for VEVOR Low Profile Floor Jack 1.5 Ton (3300 lbs), Heavy Duty Iron Hydraulic Racing Floor Jack, Hydraulic Car Jack, Single Piston Quick Lift Pump, 4.7"-12.1" Height Lifting Range (Yellow)

Single Cylinder 1.5 T Iron

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Razine Razine
Jack
I received the jack but it doesn’t work at all ? When I try to use it nothing happens.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Chris Chris
Aluminum jack
Aluminum jack 1 Aluminum jack 1 Aluminum jack 1 Aluminum jack 1
This jack has a severe design or manufacturing flaw. The swivel wheels hit the frame of the jack. This action locks up the jack and makes it immobile. The jack handle came with rivets that obviously did not go all the way through to secure the square drive that lowers the jack. There were additional holes drilled that were offset and oblong. These holes were obviously holes that were drilled incorrectly and in the wrong position. Customer support sent me new wheels and a new handle. The wheels were no different and they also hit the frame. The handle was completely different than the original. It was steel and not aluminum like the original and it was shorter. I advised customer support and their answer was to give me a partial refund and offered to direct me to another department. I waited for contact from this department and did not receive any reply. Customer service then said there was no other department and I should seek local technical assistance. This was unacceptable. A jack that does not roll is useless and unsafe. A jack handle with unsecured rivets is unsafe. Seeking technical assistance locally is unsafe as they would not be familiar with the product and would be dealing with a manufacturing defect. The proper answer from VEVOR should have been a full refund and for VEVOR to correct these manufacturing defects and problems for future customers.
5 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Alberto Alberto
Gato hidráulico
No levanta un coche de 1000kg
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Kgean Kgean
No meLlegó nunca
Compré esta máquina y nunca me Llegó la compré con todo lo demás asientos etc pero esta máquina nunca llegó y no sé cómo reclamarlo
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Brad Brad
Mr
Filled it with purchased hydraulic fluid and went to install the little restore plug and it won't go back in. Tried everything and being in an awkward spot I ruined the plug..now stuck with a paper weight.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Car Man Car Man
Owner of last chance motor care
Jack arrived in box with oil everywhere inside. Removed and assembled jack but it did not lift the arm. Can hear it sucking air, contacted Vevor customer service immediately to return / refund with pictures. No action by them after 7 trys by me to get return info and no refund. Do not buy from Vevor, they do not stand behind their product and have worst customer service I've ever dealt with!
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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