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VEVOR Lab Trolley, 3-Layer Rolling Lab Cart, Metal Mobile Trolley with Swivel Wheels, Tray Rolling Clinic Cart 100 kg Weight Capacity, for Lab, Clinic, Beauty and Salon

Customer Reviews for VEVOR Lab Trolley, 3-Layer Rolling Lab Cart, Metal Mobile Trolley with Swivel Wheels, Tray Rolling Clinic Cart 100 kg Weight Capacity, for Lab, Clinic, Beauty and Salon

3 Layers White With Fixed Hole

Customer Reviews

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291 Reviews
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Joe O’Malley Joe O’Malley
Damaged in transit
2 Layers Silver With Drawer
Trolley arrived damaged from shipping. Box was not dented but something has obviously been dropped or tested on it. There are several dents in it and the two drawers do not close properly. So far VEVOR have offered me a $27 dollar ‘refund’ as compensation, which is approximately one-sixth of the retail value of the item. Not happy, not happy at all. Feels like bargaining through the ticket process to see how little they’ll refund. Like an insurance company trying to avoid or delay paying a claim.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
Luke Luke
Director
2 Layers
Bottom tray occasionally comes off when moving the trolley because it's not fixed and the legs splay.
0 people found this helpful
Customer Service Reply: Dear valued customer, Your trust in us means a lot, so we’re truly sorry to hear you’ve had a frustrating experience. Please know we don’t take your feedback lightly—addressing your concerns is our top priority right now. To get you the support you need, our dedicated after-sales team is ready to help via the "Contact Us" page on our website. Thank you for giving us the chance to make this better.
Martin K. Martin K.
Life-threatening
Life-threatening 1 Life-threatening 1
An absolutely terrible experience — this medical trolley had faulty electrical wiring and nearly killed our colleague. There is a burn mark left on the floor from the electric shock, as well as on the trolley itself — life-threatening. It was in use for only a single day.
2 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Ga Ga
Chariot
Bruyant quand il roule
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Kealon Nix Kealon Nix
Cheap Casters
One of the casters just broke for no reason. The tray is very flimsy and the plastic base is not heavy or of good quality.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Craig howells Craig howells
Never received
3 Layers
Never received this and want a refund Delivery was attempted but not delivered Never received this and want a refund Delivery was attempted but not delivered Never received this and want a refund Delivery was attempted but not delivered
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
David David
GM
3 Layers
Never received.
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Olivier Olivier
Mr
2 Layers White With Drawer
Impossible d'avoir la facture correspondant au prix réglé et impossible de joindre quelqu'un par mail.
0 people found this helpful
Customer Service Reply: Nous vous enverrons des informations concernant votre facture par e-mail ; veuillez consulter votre boîte de réception pour toute correspondance ultérieure.
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OT OT
kein Titel
2 Layers
Der Wagen ist ziemlich unstabil, ist nur für leichte Gegenstände geeignet. Vordere Front kann man von den Streifen (warscheinlich vom Klebstoff) nicht sauber kriegen
0 people found this helpful
Customer Service Reply: Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch unser Produkt entstanden sind. Wir verstehen Ihren Ärger, der durch eine Fehlfunktion während der Nutzung entstehen kann. Wir werden uns umgehend um die Behebung des Problems kümmern. Sie erhalten von uns ein Update zu Ihrem Anliegen per E-Mail. Bitte prüfen Sie regelmäßig Ihren Posteingang.
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Lilian MOUGIN Lilian MOUGIN
Chariot de laboratoire
2 Layers Silver With Drawer
Chariot reçu endommagé -montant supérieur plié. Article mal conditionné et insuffisamment protégé; confié de surcroît à un livreur qui n'est pas à la hauteur: GLS. Service après vente compliqué et dissuasif: on ne sait pas si l'on échange avec un robot ou une vraie personne. Je déconseille
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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