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VEVOR Insulated Food Carrier, 32Qt Capacity, Stackable Catering Hot Box with Stainless Steel Barrel, Top Load LLDPE Food Warmer with Integral Handles Buckles Stationary Base, for Restaurant Canteen, B

Customer Reviews for VEVOR Insulated Food Carrier, 32Qt Capacity, Stackable Catering Hot Box with Stainless Steel Barrel, Top Load LLDPE Food Warmer with Integral Handles Buckles Stationary Base, for Restaurant Canteen, B

Customer Reviews

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Bilal saghir Bilal saghir
Restaurant owner
90 L Small Wheel Blue
The insulation isn't the best I tried it in the cold weather it loses temperature quickly must have better insulation to maintain the temperature
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your message about these concerns. We apologize for the trouble this has led to. To get further help, visit our "Contact Us" page online—look for it in the bottom navigation bar. Submit a ticket here for unresolved issues, and our after-sales team is standing by to assist promptly. Thank you for your understanding.
Steve Mills Steve Mills
Not as described
These have slots in the top for the wheels so that they are stackable. However the size and spacing don’t match the wheels so these are not stackable as described.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Cocottes Cocottes
conteneur vevor
Nous avons reçu qu'un conteneur sur deux. Le deuxième c'est volatilisé
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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frederic frederic
contener isotherme
90 L Small Wheel Blue
contener de bonne qualité extérieur mais REGRET que les roues ne se bloquent pas ! Absence de systeme de blocage des roues est le point très négatif qui entrainera pas une nouvelle commande malgré la qualité du caisson . en plus je pensais avoir commandé des grandes roues ...
1 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Rosa Fernàndez Casternado Rosa Fernàndez Casternado
Caja isotérmica Vevor
90 L without Wheels Black
La caja isotérmica Vevor nunca me llegó. La comunicación ha sido buena però la logíística ha sido muy mala. La resolución no ha sido la correcta, me abonaron 10€ por las molestias pero luego me descontaron los 10€ cuando me abonaron el importe del artículo, tuve que reclamar este hecho y luego me abonaron los 10€. Esta solución no me satisface ya que he tenido que comprar otra caja con prisas y más cara. Considero que no es una empresa en la cual puedas confiar. No recomiendo que confíen en esta empresa para adquirir sus productos.
0 people found this helpful
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LE HOUEROU LE HOUEROU
non reçu à ce jour
Difficile d'évaluer un article non reçu à ce jour. Malgré nos réclamations, Vévor ne revient pas vers nous. Dans notre commande, nous avons reçu 11 articles sur 12. Nous ne comprenons pas le manque de réactivité concernant notre réclamation, nous avons fait parvenir le numéro de suivi de la commande provenant du livreur. pas moyen de contacter Vévor directement uniquement mail et chat. Nous sommes déçus.
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Steve Steve
Owner
90 L without Wheels Black
Ordered two of these waited over a month. Tried getting customer service it doesn’t exist with live people. I was told by chat to cancel the order and order again. Such BS Great product terrible company
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Ivan George Ivan George
My order didn’t arrive
My order didn't arrive...the shipping company returned it and no one knows anything.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Ashley Ashley
Buyer
I bought two of these. They came damaged and don’t roll correctly. I’m in the process of trying to return two of them but have been given the runaround. They now are telling me it could take up to 48 hours for the appropriate department to assist me with returning my products when originally they stated they could help me with my return if they couldn’t resolve the issue. I have been dealing with them all day and I have brought other items from Vevor and have never had any product issues or issues with customer service. But the minute that I go to say that there is damage damaged to the equipment and I wish to return them even if I have to pay for shipping back to their warehouse facility to receive a full refund they stop communicating. I am hoping that my issue will be resolved as I’ve sent all of the necessary information that they need you, but this isn’t a good look for this company.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
DRK DRK
Osu
Schlecht verarbeitet, Rollensätze lassen sich nicht an Behälter schrauben, da bei den Löchern ca. 0,5 cm Versatz drin ist. Nicht empfehlenswert
0 people found this helpful
Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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