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VEVOR Thermal Imaging Camera, 320 x 240 Pixels Super Resolution with 2MP Visual Camera, 25Hz Refresh Rate Infrared Camera with -4℉~1022℉ Temp, 64G SD Card and Rechargeable Li-ion Battery

Customer Reviews for VEVOR Thermal Imaging Camera, 320 x 240 Pixels Super Resolution with 2MP Visual Camera, 25Hz Refresh Rate Infrared Camera with -4℉~1022℉ Temp, 64G SD Card and Rechargeable Li-ion Battery

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Customer Reviews

4 Out of 5
Based on 262 reviews
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Min Min
Great but lacking protection for sensor
320*240 model. A very nice piece of equipment and functions well. It is missing some features that other brands have that would be worth paying a bit more for. Firstly there is no shutter/iris or cover for the sensors protection. Putting this in the supplied bag without a hard barrier protecting the sensor is a gamble that you will destroy this. I would have gladly paid more for this feature. You must now hassle a very large 3d printed box (300mm size, I post for free on makerworld) or find some other well-fitting case for the device to protect it. I Would have happily paid a bit more for it to include a box. Ideally both a box and an iris shutter. Save the supplied cardboard box/foam.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Darrell Darrell
Camera
Not bad. The display is a little blurry but at this price it is adequate! It has detected cold spots in the walls!!!
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle caused. For additional support, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved problems, and our after-sales team will resolve them quickly. We appreciate your understanding.
Pavel Pavel
Nohynek
Nohynek 2
Camera sensor error and incorrect °C display. I am requesting to replace the entire device. The camera does not work as it should and the whole quarter of the screen is unusable for work.
1 people found this helpful
Customer Service Reply: Dear customer,

We are sorry to hear that you had an unpleasant shopping experience.

If the product you purchased has quality problems, please contact the after-sales personnel of our website.
Do not hesitate to contact us if you have any further questions.

Best regards,
Louise
Cody Martin Cody Martin
.
Item never arrived and the company makes it impossible to get a refund.
0 people found this helpful
Customer Service Reply: "We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process. In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages."
THOMAS THOMAS
VEVOR Image Thermique Infrarouge -20 à 550 ℃ Caméra Infrarouges
Bien reçu ma caméra thermique. Mais quelle déception, mode d'emplois en Anglais. Cela est insupportable, un total manque de respect. Première et dernière commande chez VEVOR.
3 people found this helpful
Customer Service Reply: Nous vous remercions pour votre patience et votre coopération durant ce processus. Nous avons le plaisir de vous annoncer que nous avons conclu un accord mutuel sur votre souci récent. Nous présentons nos excuses sincères pour tout inconvénient causé et vous remercions pour votre compréhension. Votre satisfaction est notre priorité majeure, et nous nous engageons à vous assurer une expérience positive avec notre service.
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Léka László Léka László
Hungary
I regretted the purchase. I have no idea how works the other cheap thermal cameras, I've only tried expensive ones, however I don't like the picture on the display. It is incomprehensible.
5 people found this helpful
Customer Service Reply: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
Miguel Ángel Rodríguez Orduña Miguel Ángel Rodríguez Orduña
Sr
Disculpe no hemos recibido la cámara termo gráfica queremos saber qué pasará con nuestra compra será devolución ?
0 people found this helpful
Customer Service Reply: Hemos notado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya atendido con prontitud. Si tiene alguna otra consulta, no dude en contactarnos nuevamente. Asimismo, le pedimos disculpas por la experiencia logística insatisfactoria que tuvo. Hemos tomado nota de este problema y lo comunicaremos a nuestro socio logístico para optimizar el proceso de entrega. Gracias por sus comentarios, que nos ayudan a mejorar nuestros servicios.
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Erik Bergefur Erik Bergefur
Taskigt batteri
La av efter att ha legat tort och varmt över vintern, går inte att ladda. Nu skriver jag lite till efter som jag måste komma upp i hundra tecken till.
1 people found this helpful
Customer Service Reply: Vi har skapat ett ärende för att du ska kunna följa upp problemet. Vår kundsupport kommer att kontakta dig via e-post och ge dig uppdateringar tills problemet är löst. Vänligen kontrollera din inkorg snarast för våra meddelanden.
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Cámara terminca Cámara terminca
Deprimente
La cámara termica más mala que e visto nunca, parece de juguete
1 people found this helpful
Customer Service Reply: Le ofrecemos nuestras más sinceras disculpas por las molestias causadas por nuestro producto. Comprendemos plenamente la frustración que puede ocasionar un mal funcionamiento durante su uso. Nos comprometemos a resolver este asunto con prontitud. Le enviaremos una actualización sobre su problema por correo electrónico; por favor, revise su bandeja de entrada para obtener más información.
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Dmitrii Dmitrii
owner
Didn't receive item. Takes month to return money. Customer service useless. Promises only.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

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