Customer Reviews for VEVOR Inflatable Tents for Camping, 8-12 Person Easy Setup Blow up Tent with Hand Pump, 4 Season Luxury Glamping Tent with 2 Skylights, Canopy, Stove Jack, 2 Doors & Mesh Windows (Include Storage Bag)

Dear Customer Support Team, I am writing to file a formal complaint regarding the order listed above. I received my package. Upon unboxing and attempting to assemble the tent, I discovered a critical manufacturing defect that renders the product completely unusable. The hand pump included in the kit is entirely non-functional due to a factory flaw. The rubber sealant (gasket/piston ring) on the piston has detached from its base, come loose, and is sliding freely inside the cylinder instead of sealing against the walls. As a result, the pump fails to build any air pressure — it simply pushes air back out through the intake rather than inflating the tent's beams. Since this specific tent model requires inflation for assembly, I am unable to set up the shelter at all. This constitutes a substantial defect as it prevents the use of the main item (the tent). According to consumer rights regulations, I am entitled to request a repair or replacement of the faulty component. I

Got the delivery and the box was in tatters. Went to set up the tent and the pump is missing. Contacted support who said they’ll email me in 2-4 days. Not great since I have a trip coming up.

VEVOR apparently is unable to prepare shipment all that well. In addition to that, they are a nightmare to deal with. It takes about 24 hours to answer each request, the requests they ask are ridiculous and redundant, then you pretty much go nowhere with them. I'm seeking alternative means to take care of this issue. You HAVE to see these pictures. Even then, VEVOR doesn't wish to do anything. This is an inflatable tent! I truly wish I could share the video. The photos tell the tale but don't do it as much justice as the video.

Waited since November. Never received it. Best as I can tell it never shipped. Won't order again.