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VEVOR Propane Melting Furnace, 2462℉, 2 KG Metal Foundry Furnace Kit with Graphite Crucible and Tongs, Casting Melting Smelting Refining Precious Metals Like Gold Silver Aluminum Copper Brass Bronze

Customer Reviews for VEVOR Propane Melting Furnace, 2462℉, 2 KG Metal Foundry Furnace Kit with Graphite Crucible and Tongs, Casting Melting Smelting Refining Precious Metals Like Gold Silver Aluminum Copper Brass Bronze

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Kirvis Kirvis
Frau
Wir haben das Gerät Defekt bekommen, nächste Tag Vevor informiert, aber bis das Ersatzteil kam, hat ein Monat gedauert, einmal ich habe Info bekommen, dass Ersatzteil im Lager ist, ich muss noch kurz warten, nach paar Tagen ich bekomme eine Anfrage von China, wegen Zollgebühren.... och das war peinlich. Ich glaube nie wieder über Vevor, dann besser direkt Alibaba.... Viel billiger und nicht kompliziert... LG Kirvis
0 people found this helpful
Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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Darla Darla
Owner
This product is made of poor material. Used it 2 times to melt copper and the crucible fell all to pieces. Pure garbage. I tried to get Vevor to just replace the crucible and it has been like an act of congress. Trying to get a refund now. Nay end up having to file a dispute with my credit card. Not a pleasant experience
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Billy Sharp Billy Sharp
Stay away from Vevor
This item seems like a pretty good buy. Haven't used it yet but I've bought a lot of tools/implements, plus I own an auto electrical shop so I recognize it's made fairly well. What I have an issue with is Vevor sent me a defective wire stripper and now they want to send me parts and have me repair it. Just give me a refund. Like I want to keep an item that never worked right and stopped working after a couple of minutes? Do better Vevor.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
V V
melting furnace propane
I never received my melting furnace due to the delivery people delivered it to the wrong address.
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Mike Mike
Buyer
Never received it and was not given a refund.
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet. We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
P.Evers P.Evers
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Habe den Schmelzofen nicht erhalten,Obwohl er ein zweites mal geliefert werden sollte das von ihrer seite ???? . Lieferung und Bearbeitung 10 Sterne Minuspunkte. Gruß P.Evers
1 people found this helpful
Customer Service Reply: Wir entschuldigen uns aufrichtig für Ihre unbefriedigende Logistikerfahrung. Wir haben den Vorfall zur Kenntnis genommen und werden ihn an unseren Logistikpartner weiterleiten, um den Lieferprozess zu optimieren. Vielen Dank für Ihr Feedback, das uns hilft, unsere Dienstleistungen zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Problem umgehend bearbeitet wurde. Bei weiteren Fragen können Sie sich gerne erneut an uns wenden.
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Reid Reid
lousy product
shitty product
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for your feedback. We apologize for any inconvenience caused. Please visit our "Contact Us" page online for prompt assistance from our after-sales team. We truly appreciate your understanding.
Christophe Berche Christophe Berche
Artisant
Très belle fonderie jetable ! Ne comptez pas en faire long feu! Les flexibles d'alimentation de gaz sont considérés par VEVOR comme du consommable. Une utilisation puis poubelle. Quant au SAV: contacté 3 fois, 0 retour . Premier dernière commande sur ce site poubelle
0 people found this helpful
Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que vous avez eu une expérience décevante avec notre service après-vente et notre service client. Nous prenons vos commentaires très au sérieux. Nous transmettrons immédiatement vos préoccupations à nos équipes du service client et du service après-vente afin d'améliorer la situation. Merci beaucoup pour votre contribution ; vos commentaires sont essentiels pour nous aider à résoudre ce problème et à améliorer notre service.
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