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VEVOR Fuel Caddy, 16 Gallon, Portable Fuel Tank with 12V DC 2.5 GPM Electric Fuel Transfer Pump, 4 ft Delivery Hose & Auto-Stop Sensor Nozzle, Tank Adapters, Suitable for Diesel & Gasoline, Red

Customer Reviews for VEVOR Fuel Caddy, 16 Gallon, Portable Fuel Tank with 12V DC 2.5 GPM Electric Fuel Transfer Pump, 4 ft Delivery Hose & Auto-Stop Sensor Nozzle, Tank Adapters, Suitable for Diesel & Gasoline, Red

Electric Pump

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BD BD
Damaged Product
This caddy arrived in a box with no external damage, however when I opened the box the product was severely damaged. Who ever packaged this product had to be aware of the damages but packaged and shipped it anyway. I contacted Vevor by sending pictures and at first they said a credit would be issued for $54 if I was willing to repair it myself. After sending more pictures and multiple emails they agreed to refund $159. The fuel caddy had to be completely taken apart to straighten the bracket holding the pump, bolts replaced, reinsert the pump fitting into the tank and replace the damaged hose. Good Luck if you buy one. Customer Service difficult ay best! I would add phots but this site will not allow.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Bob Walden Bob Walden
Don’t waste your money on this June
Hand Pressure Pump
The description says that it has a hand pump which is not exactly true. The hand puff Millie starts a siphoning process. As far as the gravity part goes, as long as you’re willing to lay whatever you’re putting fuel in on the ground, it would work fine. As it is, you have to have the the fuel caddy resting above the height of whatever you’re putting gas into. That means if the gas caddy is full, you have to have the 120 pounds of gasoline hoisted up onto whatever surface that would allow it to be higher than your typical 5 gallon gas can. Also, the siphon handle does not shut off. There are two small shut off valves on the end of the hose in the end of the tank where the two meat. When you turn those on or open them up, gas will flow out of that handle, whether the handle is released or not. That one caught me by surprise. And I ended up spilling a little bit of gas, at least more than I would want to, on the ground. If I had to do it all over again, I would not buy this 15 gallon caddy. I would just buy five separate 5 gallon cans.
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Austin Austin
ok but pump doesnt work
Electric Pump
holds fuel but the included pump never worked.
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Dean Dean
MR
Came with a broken power switch. Still waiting on the replacement switch. It’s been a few weeks. Haven’t been able to use the product yet as a result of the broken power switch.
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Bruce W Bruce W
Don’t buy
Don’t buy, pump only lasted about 20 minutes, emptied about half of tank then burnt up. Haven’t gotten answer yet as to whether or not they are sending me another one.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Juan Palacios Juan Palacios
Field Supervisor
This product was no good and I would not recommend it to anyone. And the price was just insane for this worth less piece of equipment. I have bought other items from here that were OK but not this. I probably won't be buying anything from here again.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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