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VEVOR Folding Rollator Walker for Seniors and Adults, Lightweight Aluminum Rolling Walker with Seat and Adjustable Handle, 4-Wheel Outdoor Mobility Walker with Spacious Storage Bag, 300LBS Capacity

Customer Reviews for VEVOR Folding Rollator Walker for Seniors and Adults, Lightweight Aluminum Rolling Walker with Seat and Adjustable Handle, 4-Wheel Outdoor Mobility Walker with Spacious Storage Bag, 300LBS Capacity

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Customer Reviews

3 Out of 5
Based on 43 reviews
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43 Reviews
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RC RC
Princiiple Engineer
The brake cables became detached from the handles, a poor engineering design!
2 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Pigeon Pigeon
Déambulateur
Cet article est arrivé il y a un mois environ chez moi dans un emballage parfaitement intact. Je vous l'ai aussitôt signalé, photo à l'appui. J'attend depuis le remboursement et les modalités de retour de l'article défectueux. Je ne reçois que des mails parlant de tickets ??? Totalement INSATISFAIT je lance des démarches pour que vous executiez correctement votre APRES VENTE.
2 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Andrew Andrew
Farrell
This is a a terrible item The brake cables snapped after a month. The whole rollator collapsed as screws fell out fortunately it was noted prior to usage
2 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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