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VEVOR Folding Knee Scooter, Carbon Steel Steerable Knee Walker with Height-Adjustable Handlebar & Knee Pad, All-Terrain Solid Wheels, Dual Brakes, Leg Recovery Scooter for Broken Ankle Foot Injuries

Customer Reviews for VEVOR Folding Knee Scooter, Carbon Steel Steerable Knee Walker with Height-Adjustable Handlebar & Knee Pad, All-Terrain Solid Wheels, Dual Brakes, Leg Recovery Scooter for Broken Ankle Foot Injuries

10 in Front and 8 in Back Single Rod

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145 Reviews
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Anita Anita
Mevrouw
10 in Front and 8 in Back Single Rod
Ik gebruik mijn kniescooter nu 3 weken. Hij begint nu al te kraken en het voorwiel staat scheef. Ik had verwacht dat de scooter steviger zou zijn maar ik wil hem voor geen goud missen want was is het een handig ding om te gebruiken.
0 people found this helpful
Customer Service Reply: Hallo! We stellen het enorm op prijs dat u uw winkelervaring met ons deelt. Het helpt ons enorm om onze website te verbeteren. Nogmaals bedankt voor uw waardevolle feedback!
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Cabe Cabe
Mrs
Great product. Basket was damaged. Not a favorable customer service experience trying to get a replacement frame.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
George George
user
I like the size of the wheels, which was my motiviation to get this scooter. It allows smoother travel over uneven surfaces, even an outdoor trail to "walk" our dog. They also make going up and down small changes in height simple. A couple of negatives -- the brake never really worked properly. At the start it was partially engaged and adjustment was not simple so I ended up releasing it entirely. The "parking" brake feature never worked at all. Brakes should be more easily adjusted, tool free, especially considering that the user is likely restricted to one leg! Another thing is the need to constantly re-tighten the knobs on the frame -- they come loose easily, but that's a minor nuisance. It's also a bit noisy in motion, but again, minor. If not for the negatives this would be a 5 star
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle this has created. For more assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved matters, and our after-sales team will work quickly to help. We appreciate your understanding.
Dianna Newcomb Dianna Newcomb
Mrs.
After having this scooter for four weeks. The breaks locked up for no reason. I'm dependant on the item to do everything. Now I'll have to take the break off in order to use it because I can't afford to purchase another or be without one.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more support, check our "Contact Us" page online, in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will work quickly to resolve them. We appreciate your understanding.
S. S.
Knieroller
Reifen sind nicht stabil, Lenker hat starken links drall, ansonsten ist das Gerät sehr hilfreich. Leider muss man vorsichtig sein da das Gerät leider schnell kippt wenn man in die Kurve geht. Der Radius ist auch Ausbaufähig.
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie uns Ihr Einkaufserlebnis mitteilen. Es hilft uns sehr, uns zu verbessern. Wir leiten Ihr Feedback an das zuständige Team weiter, um notwendige Optimierungen vorzunehmen. Nochmals vielen Dank für Ihren wertvollen Beitrag! Es tut uns sehr leid, dass Sie Probleme mit unserem Produkt hatten – wir wissen genau, wie frustrierend eine Fehlfunktion während der Nutzung sein kann. Wir möchten das Problem schnell für Sie lösen! Sie können sich auch gerne an unseren Live-Chat oder unseren E-Mail-Kundensupport wenden, um Hilfe zu erhalten!
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NYCMOM NYCMOM
great except brakes
It started out super well. I have to keep all weight of 1 foot post surgery and the wide tires were very helpful 2. Weeks in brakes stopped working. We tightened all screws still nothing
0 people found this helpful
Mark Mark
Under proforming
Under proforming 2 Under proforming 2 Under proforming 2
I purchased this from Vevor directly and it had promised it would arrive in a couple days and it was longer then expected. I had purchased a nother unit (none Vevor unit) from a local health care provider and there is a big difference in the 2. The vevor one works but it is just cheaper and it shows. the brake drags even when it is setup correctly. I had sent in an email to support for them to only tell me the brake was fine. I also pointed out the brake was installed wrong but they told me it was fine. The front end was not aligned when it arrived so I had to do this with no instructions. Even with it aligned I feel like it is fighting me when i am using it. just does not roll as easy as the other unit I purchased. The bag on the front is cheap compared tot he competitors with their hard basket. I will admit the outdoor wheels and nice and do make it easier to go on grass, snow and Ice.
4 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Stephan Stephan
Mr.
Waiting to long, before it arrived 🤔
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Saskia Saskia
Valt tegen
Ik had deze gekocht om buiten te kunnen steppen maar je moet je er niet bij voorstellen dat het ook echt een step is. Bij elke scheur in de weg loop je vast, het stuur staat veel te dicht tegen je aan om goed te kunnen leunen en kracht te zetten en is te smal, waardoor de houding erg tegennatuurlijk is, de wielen waren zacht maar ook na oppompen lijken ze niet echt lekker te rollen. Al met al erg vermoeiend in gebruik buiten en voor binnen is hij onhandig door een grote draaicirkel. Ik heb de iwalk besteld en dat is echt een verademing boven deze step. Wat een fantastische uitvinding is dat! Helaas voor de step. Verder was de levering prima al duurde het eventjes. Ik heb er maar 1 keer op naar de glasbak gestept en was bekaf terwijl ik een intensieve sporter ben. Ik gooi hem maar weer op marktplaats. Terugsturen had gekund, maar hoe doet een mens dat met 1 been en zo’n grote doos…?
1 people found this helpful
Customer Service Reply: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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Olivier Tournier Olivier Tournier
Mr
Le cadre n'est pas suffisamment rigide. Il en résulte une grande instabilité même sur sol plat et régulier et l'appréhension de chuter à la moindre fausse manœuvre. Quand on a une cheville ou un pied cassé c'est rédhibitoire, raison pour laquelle je rend le produit.
1 people found this helpful
Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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