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VEVOR Fireplace Tool Set, 5 PCS Fire Tool Set and Holder with Square-Frame Stand, Tongs, Ash Shovel, Brush, Fire Place Poker, Wrought Iron Steel Fireplace Accessories for Indoor/Outdoor, Black

Customer Reviews for VEVOR Fireplace Tool Set, 5 PCS Fire Tool Set and Holder with Square-Frame Stand, Tongs, Ash Shovel, Brush, Fire Place Poker, Wrought Iron Steel Fireplace Accessories for Indoor/Outdoor, Black

5 Sets 73.6 cm

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Petro Petro
Mr.
5 Sets 84.5 cm
An amazing product for the price. I like the hanging feature. Our old set stood up and was always tipping over.
0 people found this helpful
Roberto Roberto
Set per camino
5 Sets 77 cm
Ottimo prodotto; ottimo rapporto qualità/prezzo. Consegnato ed imballato in maniera molto professionale.
0 people found this helpful
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Perry Meade Perry Meade
Not recommended
3 Sets 87.5 cm
Very flimsy. I would not recommend this set.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464360647492608] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
Jill Jill
Inexpensive and servicable
3 Sets 87.5 cm
For the price these fireplace tools are okay. The poker does it's job. The tongs warped almost immediately and will flip logs quite dangerously when you apply grabbing pressure. The stand is a little more stable than most, but it leans because it's front heavy with no support and once again no manufacturer has been able to come up with a decent and secure holder. The poker is precarious, always falling out, and will damage the floor. The tongs are a tad more secure on the stand, but we've just thrown it out all together and lay the tools on our tile hearth. This set is optimal for outdoor use as the tools are all so long which we did not see when purchasing, but that'sour fault. Not very easy to use on smaller indoor wood stoves.
1 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Chad Chad
Flimsy metal
3 Sets 87.5 cm
Usually very pleased with all the products I ordered, but this one was flimsy the metal vent very easily and very quickly to the point that it is of no use to me. I don't think I would buy this product again.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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