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VEVOR Garden Utility Trailer, 28 Cu. Ft. & 1800lbs, ATV UTV Trailer, Tow Behind Steel Dump Trailers, Removable Rear Panel, Heavy Duty Pull Behind Yard Trailers for Lawn Mower Tractor Garden Waste

Customer Reviews for VEVOR Garden Utility Trailer, 28 Cu. Ft. & 1800lbs, ATV UTV Trailer, Tow Behind Steel Dump Trailers, Removable Rear Panel, Heavy Duty Pull Behind Yard Trailers for Lawn Mower Tractor Garden Waste

800 kg 0.79 m³ Steel

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TR TR
Missing
800 kg 0.79 m³ Steel
Never showed up and requested refund
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Daryl Daryl
Bad shipping company and poor customer communication
800 kg 0.79 m³ Steel
This is not a review of the trailer as I never received it. I ordered this and it was shipped from LA to Sacramento via Pilot Freight. It then sat in Sacramento for over a week. I'm 2 hours away. Pilot never called to schedule a delivery and their online scheduling tool would not work. I finally called Pilot and got them to schedule a delivery. On that day, they never called. I called them in the afternoon and was told sorry, there was a delay with another item on that truck and my item will be delivered the next day. I sent a comment Vevor Customer service to tell them about the shipping issue and ended with saying it will be delivered tomorrow. I got what seemed like an autobot response offering $15 refund for my trouble. Then an hour later, another seemingly automated email saying my package is lost and Vevor is refunding the full order amount. The next morning , the shipper had "customer refused" on the tracking #. Long story short, companies don't communicate effectively any more and I should have saved my comments for after delivery. Lesson learned. I ordered the exact same trailer from Walmart the next day for $50 cheaper. This time it shipped via Pilot from Georgia (all the way across the country!). It was delivered on time without any hassles. Go figure.
1 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Chris.Weigelmann Chris.Weigelmann
Mr
680 kg 0.42 m³ Steel
Tires are not heavy duty and deflate easily for a trailer that supposedly can hold up to 1500lbs which is doubtful and wouldn't reccomend. Deck is mesh with welds. This is a copy of a better atv trailer where the deck is solid steel and not mesh. The lower price on this trailer is reflected as such. Will see how long it holds up to light use as really is all it should be used for. Not a heavy-duty trailer.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you sincerely for taking the time to share your concerns with us. We deeply regret that your experience has fallen short of our standards, and we want to assure you that your feedback is being taken very seriously. To ensure your issue is resolved promptly, we recommend heading to our "Contact Us" page on the website. Thank you for your patience as we make this right.
Charles Cormier Charles Cormier
It is not heavy duty steel
680 kg 0.42 m³ Steel
This trailer is not heavy duty steel It is 1/16” thick It not the first time I bought stock from Vevor and I was happy about it but this time I am very disappointed
0 people found this helpful
Customer Service Reply: Dear valued customer, Your feedback is appreciated. Please accept our apologies for any inconvenience. For fast help, visit the "Contact Us" section on our website—our after-sales team will assist promptly. Thank you for your understanding.
Rick Rick
Utility trailer - rust
340 kg 0.42 m³ Steel
Utility trailer - rust  1 Utility trailer - rust  1
Bought this about 2-3 months ago, paint is flaking off and rust is forming. I now need to sand off paint and rust and paint .
5 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Obel Boza Obel Boza
Arrived broken
226 kg 0.28 m³ Steel
Please do yourself a favor and don't waste your money on the trailer. It arrived defective I had to drill a hole in order for the safety pin to go through. After a couple of uses, the wheel pin came off as well as an oring. I contacted support, but got nowhere. DON'T SPEND A PENNY ON THIS TRAILER!!!!
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Dick Dick
dhr
340 kg 0.42 m³ Steel
Over de VEVOR kiepwagen ben ik zeer ontevreden. Bij het monteren bleek er in een zijkant een deuk te zitten, waardoor de bodemplaat niet goed aansluit. Op de achterplaat waar de naam VEVOR staat is rechtsonder het haakse gedeelte krom waardoor de bout niet kan worden vastgezet. Tevens kan de haakse hoek bovenop niet worden vast gezet. Kortom ik kan de kiepwagen niet in elkaar zetten en gebruiken. Al weken ben ik bezig met VEVOR om tot een oplossing te komen; maandag 3 mei jl. weer een reactie gegeven met foto's maar tot op heden niets vernomen. VEVOR heeft veel artikelen die ik kan gebruiken, maar ik durf daar niets meer te kopen.
0 people found this helpful
Customer Service Reply: We hebben uw ticket ontvangen en zijn met u in contact gebleven over dit probleem. We vragen u momenteel om gedetailleerde informatie via e-mail om het op te lossen en wachten op uw reactie. Wees gerust, we blijven contact met u houden totdat het probleem volledig is opgelost. Houd uw ticketreacties en e-mailmeldingen in de gaten.
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Mike Igo Mike Igo
Mr.
725 kg 0.62 m³ Steel
Horrible company. First shipment had a bent part, tried to just get the part replaced. Had it almost completely assembled, part so bent I couldn’t make it fit. Had to disassemble and repackage the whole thing, and drop the 110 pound box at FedEx. Painful process and horrible communication. Impossible to speak with anyone. Finally get a replacement cart delivered, same thing. Damaged, bent part, impossible to assemble it’s so bent. Now I have to go through another week long process to return this one. Horrible.
2 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Je ne parles anglais Je ne parles anglais
Tanarnacle
272 kg 0.48 m³ Steel
Et vous êtes stupide
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Richard Anderson Richard Anderson
Pathetic and disappointed at customer service
725 kg 0.62 m³ Steel
The box i recieved has tons of missing parts has horrible customer service as i need parts to put this together.i am missing item #3 which makes it impossible to assemble without. This is absolutely pathetic!!
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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