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VEVOR Drawer Slides, 18 inch, 10 Pairs Full Extension Ball Bearing Cabinet Rails, 100 LB Load Capacity Heavy Duty Side Mount Dresser Drawer Slides, Drawer Track Runners for Kitchen DIY Replacement

Customer Reviews for VEVOR Drawer Slides, 18 inch, 10 Pairs Full Extension Ball Bearing Cabinet Rails, 100 LB Load Capacity Heavy Duty Side Mount Dresser Drawer Slides, Drawer Track Runners for Kitchen DIY Replacement

45 cm 10 Pairs

Customer Reviews

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265 Reviews
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Donnie Shepherd Donnie Shepherd
Didn’t ship
50.8 cm 6 Pairs
Ordered, shipped but never received. Got a refund. Never had product so not a fair review of the actual product
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed . Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Shane Kelly Shane Kelly
Draw runners
50.8 cm 6 Pairs
Draw runners 3
When to put runners in new cabinet just built and 6 of the soft draw runners broken the red clip for soft close is broken does not work
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Larser'n Larser'n
Mr.
50.8 cm 10 Pairs
Mr. 3
The drawer slides were, as expected after watching videos and reading other people's feedback, of good quality. However, they probably have a very weak point in a piece of plastic that is essential and allows the soft-close function to be charged, which happens when the drawer is opened. Of the 20 drawer slides received (10 pairs), the plastic piece was broken in 9 of them, and they are not possible to replace without special tools. Had to install a drawer with a fully functioning drawer slide, and one where the plastic piece was broken. They were making an unpleasant clicking sound in the broken slide when closing, created by a blockage caused by the not charged soft close system. Because of this only 3 stars are given for the quality, and a complaint will be sent to VEVOR.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
WILLIAM WILLIAM
NA
50.8 cm 10 Pairs
NA 3
Very disappointed because my slides did not come with screws even though the description and video s said otherwise. I just ordered two more boxes . Please send screws. Thank you
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Robert Dunker Robert Dunker
Consumer
55.8 cm 6 Pairs
One has been installed one pair so far and the drawer only Wade approximately 25 pounds and it doesn’t roll very well. Hopefully the other ones will be better.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
JD JD
Mr
40.6 cm 6 Pairs
I rolled the dice on these because they were quite cheap, but you get what you pay for. Would not use them again. The “ball bearings” don’t really act as ball bearings they just slide through the goop they are lubed with and don’t roll. The soft close function is pretty finicky, and requires more force than it should. Might be fine for garage drawers, but they shouldn’t be used in the home.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. Please know that we take all feedback seriously, as it helps us improve and continue serving our customers better.
Dean Dean
Vevor will not return these
55.8 cm 10 Pairs
I bought slides which are too long. Trying to return them since I bought shorter ones from Vevor and asked to send these back. Vevor will not issue me a return, so I will never ever buy anything else from this company.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
David David
Bad shipping
50.8 cm 10 Pairs
I never received them
0 people found this helpful
Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Diegop Diegop
Do not buy from these people
55.8 cm 6 Pairs
Purchased these but found out they wouldn't fit due to previous mounts being undermount, tried to return but these people just rane around in circles for days before telling me I shouldn't return it since it would cost more to return it, and just canceled my return without another word or authorization. I have a paint sprayer from them that performed very mediocre, and my other half was looking at a pool heater for 1400 that I will be telling her not to
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
DiegoP DiegoP
Do not buy from these people
50.8 cm 6 Pairs
Purchased these but found out they wouldn't fit due to previous mounts being undermount, tried to return but these people just rane around in circles for days before telling me I shouldn't return it since it would cost more to return it, and just canceled my return without another word or authorization. I have a paint sprayer from them that performed very mediocre, and my other half was looking at a pool heater for 1400 that I will be telling her not to buy .
1 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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