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VEVOR Trench Drain System, Channel Drain with Metal Grate, 150x130 mm HDPE Drainage Trench, Black Plastic Garage Floor Drain, 3x39 Trench Drain Grate, with 3 End Caps, for Garden, Driveway-3 Pack

Customer Reviews for VEVOR Trench Drain System, Channel Drain with Metal Grate, 150x130 mm HDPE Drainage Trench, Black Plastic Garage Floor Drain, 3x39 Trench Drain Grate, with 3 End Caps, for Garden, Driveway-3 Pack

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198 Reviews
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Dave Freudenberger Dave Freudenberger
Easy fix to adapt to drain pipe for current problems
100 x 45 mm 3 PCs
Easy fix to adapt to drain pipe for current problems  3 Easy fix to adapt to drain pipe for current problems  3 Easy fix to adapt to drain pipe for current problems  3 Easy fix to adapt to drain pipe for current problems  3
There is no way to adapt these grates to an existing or new drain pipe. Great product but the current cut outs on the bottom of the grate doesn’t fit any existing drain sold in big box stores. So I made my own with my 3D cutter. Vevor should offer this or I can ship them out to the 85% of the customers that will need one. LOL Slides into the channel nicely and I made it thicker so it fits better than the existing stock option.
17 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Bob Bob
Owner
Initially, these seemed like very good units and were priced competitively. But after using them and going through a wet season, I found they have a serious design flaw that limits their effectiveness. The slots are quite far apart…much further than others I have on my property. As a result, a considerable amount of water simply by-passes the slots and never enter the drain. This limits the effectiveness of the drains significantly. If the amount of water is “casual” this may not be an issue, but for the intended usage I had it compromises their use. I have had new grates made that work well and as would be expected. I would not buy these in the future as a result of this flaw….others I looked at have the slots much closer together.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
James C Cate James C Cate
Retired
The trench system appeared to be good quality. The problem was the sizing, they need to have a narrow size available. It is a pretty large trench grating at 5 1/2 inches wide. I was looking for more around 3 -4, so I did not use.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
DRAIN DRAIN
MINE
INACCURATE TRACKING INFORMATION- WAS DELIVERED AND NO ACTIONS FOR OVER 24 HRS
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Debbe AndrewsLewis Debbe AndrewsLewis
Mrs
We just opened it up and 4 of the grates are broken. We should have opened it up sooner, but still disappointing.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Joe Joe
Not their best effort!
There is no way to lock a drain, end cap, or extension to these! I had to get creative with self tapping screws and silicone. Will get the job done though
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
root root
mr
couldnt handle traffic load but def great for the sides of driveways anywhere normal traffic doesn't cross
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
Wayne Wayne
Buyer
The products top does not fit tightly allowing it to easily be knocked out of place and as well the area between cover and the body of the part is where the liquid would flow along with and dabree ending up building up dirt etc . The products cover / lid is higher than the body of item making water flow incorrectly as stated above. Also it seem this company needs pictures etc in order to return due to not satisfied with products. Shouldn't have to jump through hoop to return merchandise!
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Matt Galbraith Matt Galbraith
Home owner
100 x 45 mm 3 PCs
Missing end pieces
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jeffrey Clark Jeffrey Clark
Pallet forks
100 x 45 mm 3 PCs
Good for small stuff. Not for pallets that you probably couldn’t lift
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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