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VEVOR Dog Door for Sliding Glass Door, 75 7/8"-80 11/16" Adjustable Height Doggy Door for Sliding Doors, Aluminum Frame Tempered Glass Pet Door with Hinge Structure Flap and Lock for Medium-Sized Dogs

Customer Reviews for VEVOR Dog Door for Sliding Glass Door, 75 7/8"-80 11/16" Adjustable Height Doggy Door for Sliding Doors, Aluminum Frame Tempered Glass Pet Door with Hinge Structure Flap and Lock for Medium-Sized Dogs

Size L

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Wi*** Wi***
Poor product design and poor customer service
Size XL
I don’t understand the high reviews for this product. Look elsewhere if you have any doubt. The big reason I’m not able to use it is because the flap is so flimsy that it doesn’t seat right when closed and allows a significant draft. There are other issues but that is the main issue. I’ve had another brand of dog door in the past and it was a much better design and better more sturdy door flap. I thought I’d try this one because of the good reviews. I let VEVOR know my dissatisfaction and they offered me $45. I don’t know what I’m going to do with a panel that I wouldn’t want to sell someone and I’m still out $100+. Communication with VEVOR customer service is slow and after a week there still is no final and completed resolution. I would not buy anything from VEVOR again because of that. I’ve had no issues returning products from many other similar sales companies.
3 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
Delbar Delbar
Porte chatiere
Size L
L ouverture se déforme déjà donc se refeme mal l air passe donc pas top l hiver pour le chauffage
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela compte beaucoup pour nous et nous aide à nous améliorer.
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Suzette Suzette
Doggie Door
Size L
We purchsed the Sliding Glass Door Doggy Door insert. The dimensions listed on the website were not accurate and resulted in a door that did not fit the door despite it being within these dimensions. The event was addressed with Vevor with mutual satisfaction but be sure to check the measurements of your door if on the lower end of the measure.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Seth Seth
Good Door
Size L
The dog door insert works well. Weather stripping would be a nice addition to seal the gaps between the sections. I need to get some to seal the air leaks, other than that it works well.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Hannah Gonzalez Hannah Gonzalez
Owner
Owner  3 Owner  3
Door locking mechanism broke and we haven’t even had it for a year. VEVOR would not replace unless we boxed it ourselves and sent back. With glass we couldn’t do that. They tried to send part but it got lost in mail. Ended up only crediting us partial amount. Buyer beware locking mechanism is weak.
2 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Cassandra Cassandra
Ne correspond pas à la description
Size L
Certaines mesures importantes pour un petit chien ne sont pas indiquées donc j'ai demandé un retour pour remboursement. Service client qui réponds qu'après plusieurs relances et proposait uniquement un remboursement partiel de quelques euros. Heureusement que j'ai payé avec Paypal ce qui m'a permis d'obtenir mon remboursement
0 people found this helpful
Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre avis ; votre contribution est essentielle pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Tony Tony
Dog door
Size XL
It takes up a lot of space and leaves very little for human traffic in and out. The sizing is off , I got an xl for my standard poodle and Labradors and I could easily have used the next size down.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
S. Ayala S. Ayala
Looks good functions no good
Size XL
The door doesn't lock to secure the whole door. Looks good in theory but doesn't make it safe to leave the house and can be easily broken into if gone.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more assistance, check our "Contact Us" page online, located in the bottom navigation bar. Through this, submit a ticket for unresolved matters, and our after-sales team will work quickly to help. We appreciate your understanding.
Regina Jensen Regina Jensen
Do not purchase this product!!!
Size L
The door does not fit! The attachment at the top is four inches too long to fit into the sliding door! I am trying to return this product! And all the manufacturers want to do is compensate me 20 dollars?! This is unbelievable! What kind of company doesn’t guarantee their products? Unbelievable!!!!!!!!!!!!!
1 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
Reba Senft Reba Senft
Worst place to do business with
Worst place to do business with 1
I tried to show them a picture of a dog that has small legs and can't go through their dog. Door they didn't think that was enough. So they don't wanna give me a return. I've packed it all up nice. I don't know what they want. I just want my money back
2 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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